Selena Gomez
Dayton,OH
Summary
Friendly Server with record of personable and professional service. I am also bilingual i speak both snappish and english. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift. Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success.Considered hardworking, ethical and detail-oriented.
Overview
3
3
years of professional experience
Work History
Manager
Five Guys
Centerville, OH
04.2024 - Current
- Managed daily operations to ensure efficient workflow and team collaboration.
- Resolved conflicts promptly to maintain a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
Waitress Trainee
San Marcos
Madison, NC
08.2023 - 02.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition intormation
- Kept food service and preparation areas clean and neat.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Processed credit card transactions, gift cards and cash payments.
- Assigned and arranged tables for large groups.
- Listened to guest needs and responded promptly for personalized service.
Delivered food and beverages promptly to customers. - Entered orders into computer system to coordinate with kitchen staff
- Supported bussers with table-cleaning during high-volume shifts.
Cashier
Jimmy John's
Dayton, OH
01.2023 - 05.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Worked with supervisory team to meet customer needs.
- Informed customers of promotions and special offers to increase sales.
Education
High School Diploma -
OHVA
Dayton, OH05-2024
Skills
- Personal grooming
- Food presentation
- Menu knowledge
- Order Taking
- Customer service
- Safe Food Handling
- Cash Handling
- Positive and professional
- Strong Work Ethic
- Menu Memorization
- Time management
- Decision-making
- Bilingual, speaking, both Spanish, and English fluently
Timeline
Manager
Five Guys
04.2024 - Current
Waitress Trainee
San Marcos
08.2023 - 02.2024
Cashier
Jimmy John's
01.2023 - 05.2023
High School Diploma -
OHVA