Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Shanica Evans

Houston,Texas

Summary

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/Cook/Restocker

Brewingz
01.2022 - 09.2023


  • Lifted up to 50 pounds at once.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Commissioned Security Guard

Andy Frain Security Services
11.2020 - 06.2022
  • Reduced incidents of theft by maintaining a strong visible presence in assigned areas.
  • Improved response times by effectively communicating with teammates via radio communication systems.
  • Checked and verified photo identification prior to granting facility access.
  • Examined doors, windows and gates to verify security.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Cook

Shake Shack
03.2020 - 04.2021
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Assistant Manager

Juma
02.2018 - 03.2021
  • Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.

Cashier/Greeter

Sams Club
11.2018 - 05.2019
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to successful promotional events by engaging with guests and distributing marketing materials as needed.

Education

Diploma -

North Forest High School
05.2016

Skills

  • Develops Positive Workspace relationships
  • Communication
  • Teamwork
  • Critical thinking and problem solving
  • Creativity and imagination
  • Guest inquiries
  • Retail Merchandising
  • Customer Assistance

Certification

  • Certified TABC AND Food Handlers

Timeline

Cashier/Cook/Restocker

Brewingz
01.2022 - 09.2023

Commissioned Security Guard

Andy Frain Security Services
11.2020 - 06.2022

Cook

Shake Shack
03.2020 - 04.2021

Cashier/Greeter

Sams Club
11.2018 - 05.2019

Assistant Manager

Juma
02.2018 - 03.2021

Diploma -

North Forest High School
Shanica Evans