Sha-kuan Cotton
Holyoke,MA
Summary
Proven track record in compassionate care and safety monitoring, demonstrated at Craigs Doors, A Home Association, Inc. Skilled in housekeeping and maintenance, ensuring clean and secure environments. Excelled in team collaboration and customer service, enhancing client wellness and satisfaction. Achieved significant improvements in patient and customer experiences through dedicated attention to policy compliance and empathetic engagement.
Overview
5
5
years of professional experience
Work History
Direct Care Staff Member
Craigs Doors, A Home Assocation, Inc
2024.06 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Make sure everybody is safe , and comfortable
Crew Member
LPJ DONUTS Inc
2024.03 - 2024.06
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
Crew Member
Dunkin' Donuts
2023.04 - 2023.12
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
PCA
Tempus Unlimited
2021.02 - 2022.10
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Sales Associate
Family Dollor
2019.03 - 2021.01
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
High School Diploma -
Middleton High School
Tampa, FL06.2016
Skills
- Housekeeping
- Maintenance
- Safety Monitoring
- Policy compliance
Timeline
Direct Care Staff Member
Craigs Doors, A Home Assocation, Inc
2024.06 - Current
Crew Member
LPJ DONUTS Inc
2024.03 - 2024.06
Crew Member
Dunkin' Donuts
2023.04 - 2023.12
PCA
Tempus Unlimited
2021.02 - 2022.10
Sales Associate
Family Dollor
2019.03 - 2021.01
High School Diploma -
Middleton High School
Similar Profiles
Craig ElyCraig Ely
Carpenter at Self Employed: CCR Craigs Carpentry and RemodelingCarpenter at Self Employed: CCR Craigs Carpentry and Remodeling
Annemarie MizenAnnemarie Mizen
Private Wealth Assistant at Craigs Investment PartnersPrivate Wealth Assistant at Craigs Investment Partners
Ronnie HeadRonnie Head
Automotive Technician at Craigs AutomotiveAutomotive Technician at Craigs Automotive