Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shaada Ahmad

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Library Assistant

Lied Library
08.2023 - Current
  • Assisted patrons in locating resources and utilizing library systems effectively
  • Assisted with room set ups of library events such as book clubs, author talks, and educational workshops for community engagement.
  • Oversaw procurement of office supplies, ensuring resources met operational needs.
  • Increased efficiency in record-keeping by maintaining accurate database entries on employees.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

Peer Mentor

College of Liberal Arts
08.2024 - 12.2024
  • Assisted students in developing effective time management and study strategies, fostering academic success.
  • Collaborated with faculty to identify student needs and tailored support initiatives accordingly.
  • Mentored new students through orientation processes, easing their transition into the academic environment.
  • Offered emotional support during challenging times of transition or personal struggles experienced by mentees.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.

Poll Machine Monitor

Clark County Nevada Election Department
10.2022 - 06.2024
  • Greeted more than 1,000+ voters
  • Monitored election processes to ensure compliance with state and federal regulations
  • Collaborated with team members to enhance workflow efficiency during elections
  • Documented incidents and irregularities, providing timely reports to supervisors

Customer Service Representative

Punk Rock Bowling
05.2023 - 05.2023
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline service processes, improving response times.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Restorer

AWS Re:Invent Convention
11.2022 - 11.2022
  • Coordinated inventory replenishment to ensure optimal stock levels throughout the event.
  • Monitored product availability and organized restocking processes for high-traffic areas.
  • Trained new staff on efficient restocking techniques and inventory management protocols.

Education

Undergraduate - Current Psychology and Human Services

University of Nevada, Las Vegas
Las Vegas, NV
05-2027

High School Diploma - Career Ready

CCSD Legacy High School
North Las Vegas, NV
05.2021

Skills

  • Independent & Collaborative Worker
  • Organizer & Problem Solver
  • Written & Oral Communication
  • Customer Service
  • Materials Locating & Sorting
  • Office Equipment Maintenance
  • Classified Records Maintenance
  • Microsoft Office
  • Attention to Detail
  • Adaptable & Flexible
  • Event Preparation

Awards

Distributive Education Clubs of America (DECA) 2nd Place Written Exam Medal - February 2020

National Society of High School Scholars Certification and Medal - March 2021


Timeline

Peer Mentor

College of Liberal Arts
08.2024 - 12.2024

Library Assistant

Lied Library
08.2023 - Current

Customer Service Representative

Punk Rock Bowling
05.2023 - 05.2023

Restorer

AWS Re:Invent Convention
11.2022 - 11.2022

Poll Machine Monitor

Clark County Nevada Election Department
10.2022 - 06.2024

High School Diploma - Career Ready

CCSD Legacy High School

Undergraduate - Current Psychology and Human Services

University of Nevada, Las Vegas

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