Shaamad Allison
Pompano Beach,FL
Summary
Skilled AV/IT Support Technician with a proven track record at Florida Atlantic University, achieving a 90% resolution rate within SLA timelines. Expert in network troubleshooting, security protocols, and providing exceptional technical support. Demonstrates strong problem-solving abilities and effective communication, ensuring optimal IT infrastructure functionality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AV/IT Support Technician
Florida Atlantic University
Boca Raton, FL
10.2022 - Current
- Diagnosed, troubleshot, and resolved hardware and software issues across IT infrastructure, achieving a 90% resolution rate within SLA timelines
- Provided technical support for audio-visual equipment and networking setups, ensuring optimal functionality for university operations
- Assisted with system maintenance, network cabling, and setups for large-scale IT environments
- Applied cybersecurity principles in resolving system vulnerabilities and securing AV/IT systems
- Gained hands-on experience with TeamDynamics in a helpdesk environment
Education
Bachelor of Business Administration - Management Information Systems
Florida Atlantic University
Boca Raton, FL12-2025
Skills
- Java
- HTML5
- C
- Linux
- Bash
- Basic Powershell
- Basic networking
- Network troubleshooting
- Security protocols
- Wireshark
- Nmap
- Burp Suite
- John the Ripper
- Hydra
- Splunk
- Sysmon
- System vulnerabilities
- Threat mitigation strategies
- Technical support
- Remote support
- Troubleshooting
Certification
CodePath Intermediate Cybersecurity Certificate, 12/01/24
Projects and practical experience
- Networking Projects, Assisted with network cabling, setup, and troubleshooting for enterprise environments.
- Cybersecurity Labs (TryHackMe), Completed penetration testing, network security, and vulnerability assessment labs focusing on web application security and privilege escalation.
- CTF Competitions, Participated in phishing simulations and Capture The Flag competitions; placed 5th at the 2024 SFISSA Hack the Flag CTF.
- System Vulnerability Analysis, Diagnosed and resolved AV/IT system vulnerabilities, implementing security best practices.
Professional Highlights
- Proactively developed technical skills through self-study on platforms like TryHackMe and Hack The Box.
- Demonstrated strong analytical and troubleshooting capabilities in fast-paced helpdesk and IT environments.
- Collaborated effectively with cross-functional teams to deliver secure and reliable IT solutions.
Timeline
AV/IT Support Technician
Florida Atlantic University
10.2022 - Current
Bachelor of Business Administration - Management Information Systems
Florida Atlantic University
Similar Profiles
Bryan VeizagaBryan Veizaga
COSO Assistant Finance Director at Florida Atlantic UniversityCOSO Assistant Finance Director at Florida Atlantic University
Amber BonefontAmber Bonefont
Director of Media Relations at Florida Atlantic UniversityDirector of Media Relations at Florida Atlantic University
AMAZING GRACE SOLARINAMAZING GRACE SOLARIN
Medical Student Clinical Compliance Coordinator at Florida Atlantic University, Schmidt College of MedicineMedical Student Clinical Compliance Coordinator at Florida Atlantic University, Schmidt College of Medicine
MARIA ARGYROSMARIA ARGYROS
Student Administrative Support Specialist at Florida Atlantic UniversityStudent Administrative Support Specialist at Florida Atlantic University
Sereno MerrillSereno Merrill
FACILITY AND LOGISTICS MANAGER at DRIFTWOOD BEACH CLUBFACILITY AND LOGISTICS MANAGER at DRIFTWOOD BEACH CLUB