Addis Mekonnen

AV Intern – Amazon
Seattle, WA | [Month Year] – Present

• Performed break/fix support on a variety of audio and visual equipment, including displays, microphones, speakers, and conferencing systems.
• Provided event support for Amazon employees by assisting with their AV needs before and during events, ensuring a smooth and professional experience.
• Managed dispatch operations, assigning and updating tickets to coordinate with AV engineers and ensure timely resolution of technical issues.
• Delivered prompt and professional technical support in a high-demand, fast-paced environment.

• Utilized Enforcer app to efficiently scan license plates and upload citation data to centralized system, streamlining ticket issuance process.
• Managed up to 10 citation inquiries and disputes per week, providing clear explanations of violations and resolving issues professionally.
• Patrolled assigned area spanning 2 square miles, ensuring comprehensive coverage and consistent enforcement of parking regulations.
• Managed key aspects of parking meter maintenance, overseeing number of meters across urban areas, ensuring optimal functionality for revenue generation.

• Delivered food and various items efficiently, ensuring timely service and customer satisfaction.
• Maintained clear communication with customers, restaurant personnel, and dispatch to quickly resolve any delivery issues, showcasing strong interpersonal skills.
• Utilized problem-solving techniques to address customer concerns effectively.

• Managed inventory and supplies during peak hours, demonstrating resilience and efficiency.
• Ensured compliance with sanitation and safety standards, maintaining a clean work environment.
• Facilitated order processing and customer care, consistently achieving high levels of client satisfaction.