Summary
Overview
Work History
Education
Skills
Timeline
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Steven Buchanan

Naples,FL

Summary


Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

11
11
years of professional experience

Work History

AV Technician

Encore
12.2023 - Current
  • Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
  • Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
  • Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
  • Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.

Automotive Technician

Kaufmann Tire
01.2022 - 12.2023
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.

Bartender

Tin Roof
02.2017 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Studio Movie Grill Epicentre
02.2015 - 02.2017
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.

Education

BBA - Business Managment

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Strong multitasking
  • Drink preparation techniques
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Payment processing
  • Handling difficult customers
  • Menu memorization
  • Service-oriented mindset
  • Professional appearance

Timeline

AV Technician

Encore
12.2023 - Current

Automotive Technician

Kaufmann Tire
01.2022 - 12.2023

Bartender

Tin Roof
02.2017 - 01.2022

Bartender

Studio Movie Grill Epicentre
02.2015 - 02.2017

BBA - Business Managment

University of North Carolina At Charlotte

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Steven Buchanan