SHAARON G. HANNA
Toledo
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
38
38
years of professional experience
Work History
Sales Associate
Walmart
03.2021 - Current
- Welcomed guests with friendly demeanor, ensuring positive first impressions.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in product merchandising to optimize store presentation and drive sales.
Head Start Preschool Teacher
Toledo Head Start Educational Program
09.1989 - 10.1993
- Assisted and supervised 20 children through entire school day.
- Developed and implemented age-appropriate lesson plans aligned with educational standards.
- Worked with parents and staff to address behavioral or developmental concerns
Telephone Membership Representative
PBS, WGTE Public Broadcasting
03.1987 - 09.1989
- Adhered to company policies and scripts to meet call-time and quality standards
- Actively engaged potential donors with pleasant greeting and establishing their interests
- Cultivated relationships with members to enhance community engagement and support fundraising initiatives.
Education
Certificate of Completion - Early Childhood Education
Owens Community College
Perrysburg, Ohio09.1990
B.A. Degree - Sociology and Anthropology
University of Toledo
Toledo, Ohio06.1990
A.A. Degree - Social Services
University of Toledo, Scott Park Campus
Toledo, Ohio06.1982
Skills
- Multichannel customer service
- Complaint Assessment & Resolution
- Following Scripts with Flexibility
- Time Management
- Professional Communication
- Conflict De-Escalation
Accomplishments
- Received Employee of the Month, (April, 2022)
- Graduated with a 3.8 GPA from University of Toledo
- Top performer in donation call volume and total contributions raised
Languages
English
Native or Bilingual
Greek
Full Professional
Timeline
Sales Associate
Walmart
03.2021 - Current
Head Start Preschool Teacher
Toledo Head Start Educational Program
09.1989 - 10.1993
Telephone Membership Representative
PBS, WGTE Public Broadcasting
03.1987 - 09.1989
B.A. Degree - Sociology and Anthropology
University of Toledo
A.A. Degree - Social Services
University of Toledo, Scott Park Campus
Certificate of Completion - Early Childhood Education
Owens Community College
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Elisabeth VarnerElisabeth Varner
Certified Occupational Therapy Assistant at Ayden of WatervilleCertified Occupational Therapy Assistant at Ayden of Waterville