Shabir Amin

Similar Profiles

• Angie TisdaleAngie Tisdale

  Operational Risk Manager (Business Management) at Macquarie GroupOperational Risk Manager (Business Management) at Macquarie Group

• LUKI KURNIAWAN BIRANLUKI KURNIAWAN BIRAN

  Staff Operational Management - Oil & Gas Group at PT Asuransi Jasa Indonesia - Head OfficeStaff Operational Management - Oil & Gas Group at PT Asuransi Jasa Indonesia - Head Office

• MANIKANDA BOOPATHY SMANIKANDA BOOPATHY S

  <ul> <li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li> <li><br></li> <li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li> <li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li> <li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li> <li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li> <li>Developed strategic recommendations for process enhancements and operational efficiencies.</li> </ul> at HCL<ul> <li>Facilitated operational transformation projects and managed Cloud Engineering initiatives, drafting proposals and Statements of Work with High-Level and Low-Level Designs.</li> <li><br></li> <li>Collaborated with stakeholders to define project scope, objectives and deliverables.</li> <li>Led planning and execution of MECM hybrid transformation initiatives, ensuring seamless integration and optimal performance.</li> <li>Oversaw end-to-end imaging service delivery for over 130K devices, managing client relations and desktop engineering.</li> <li>Utilized Intune for patch management, compliance oversight, configuration management, and mobile device administration.</li> <li>Developed strategic recommendations for process enhancements and operational efficiencies.</li> </ul> at HCL

• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange