Shabnam Khan
Rochester Hills,MI
Summary
Experienced project manager with a strong history of successful business and non-profit project delivery. Skilled in strategic planning, operational oversight, and program management. Proven ability to improve efficiency and profitability through effective leadership and problem-solving.
Overview
31
31
years of professional experience
Work History
Program/Project Manager, PMO
Flagstar Bank
Troy, MI
11.2019 - Current
- Lead Project Manager for successful GLBA (securing customer data) enterprise wide, cross functional project.
- Led Integration efforts with NYCB for the Customer Experience Center, a 2 year project across multiple workstreams and stood up Command Center for Go Live Weekend.
- Led project team to set up 20+ new clients spanning from small to large scale, multi-year, multi-phase implementations
- Directed day-to-day operations by managing risks, timeline, deliverables, compliance regulations, and stakeholders
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
Project Manager/Process Lead
Mercedes Benz Financial Services
Farmington Hills, MI
07.2013 - 10.2019
- Project Lead for multi-year, multi-phase projects (Nexus and eContracting) spanning across multiple departments and functional areas
- Led team to deliver fully-digital contracting solution across 150+ dealerships across 27 states
- Led 65+ application teams during major infrastructure transformation of customer management system
- Developed several internal processes to help gain efficiencies
- Negotiated terms for many vendor contracts
- Led touch-points between Business and IT to report progress and resolve issues
Project Manager/Program Lead
FocalPointe Project Management Solutions
Rochester Hills, MI
09.2010 - 07.2013
- Managed several client accounts ranging from a non-profit organization, to a financial institution, to a private school
- Developed financial structure, strategic plan, and annual budget for many clients including capacity building
- Formulated and proposed changes in strategic directions for some clients
- Planned fundraising events; developed strategy for an event that doubled attendance, tripled sponsorship, and increased event revenue by 50%
- Enhanced operational performance by developing effective business development strategies, systems and procedure
Executive Director/Development Lead
Institute for Social Policy & Understanding
Dearborn, MI
09.2008 - 09.2010
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services
- Ensured operational viability by overseeing programming, budget controls and expense management
- Improved organizational processes and regulatory compliance by implementing new personnel structure with clear-cut roles and responsibilities
- Drove improvements to accounting oversight and efficient fiscal management by preparing and presenting quarterly P&L reports
Project Manager/Donor Development Lead
Crescent Academy International
Canton, MI
07.2006 - 09.2008
- Managed $2M budget and developed innovative financial control tools, resulting in improved accuracy and better accountability for Finance Committee
- Generated increased revenue and met donor's needs by developing and delivering new ACH services, tripling monthly donations
- Spearhead efforts to acquire $260,000 grant
- Negotiated with third parties to achieve favorable commercial terms
- Promoted school public profile by providing periodic communications regarding progress of construction project
Project Manager/Technical Lead
ABN AMRO Bank
Troy, MI
11.1995 - 07.2006
- Delivered creative solutions for increasing efficiencies by 50%
- Developed many internal processes to reduce number of issues by 75%; increased quality of deliverables by 50%
- Developed employee incentive program to increase morale and productivity
Education
Project Management Professional (PMP)
Project Management Institute
Newtown Square, PA01-2016
Non-Profit Management Certificate -
University of Illinois
Chicago, IL07-2012
Masters of Arts - English
Middle Tennessee State University
Murfreesboro, TN05-1996
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN05-1991
Skills
- Strategic Planning
- Risk Management
- Coaching and Mentorship
- Process Improvement
- Problem Solving
- Financial Management
- Vendor Management
- Team Leadership
- Community Organizing
- Fundraising and donor stewardship
Affiliations
Project Management Institute Member
Muslim Foster Care Association Advisor
Impact : Muslims Making a Difference Co-Founder
Timeline
Program/Project Manager, PMO
Flagstar Bank
11.2019 - Current
Project Manager/Process Lead
Mercedes Benz Financial Services
07.2013 - 10.2019
Project Manager/Program Lead
FocalPointe Project Management Solutions
09.2010 - 07.2013
Executive Director/Development Lead
Institute for Social Policy & Understanding
09.2008 - 09.2010
Project Manager/Donor Development Lead
Crescent Academy International
07.2006 - 09.2008
Project Manager/Technical Lead
ABN AMRO Bank
11.1995 - 07.2006
Project Management Professional (PMP)
Project Management Institute
Non-Profit Management Certificate -
University of Illinois
Masters of Arts - English
Middle Tennessee State University
Bachelor of Science - Computer Science
Middle Tennessee State University