Shabnam Sayyed
Atlanta,GA
Summary
Seeking an environment that values continuous learning and provides ample opportunities for growth. Aim to enhance knowledge and prove as a valuable asset to any organization that utilizes services. Dedicated to demonstrating loyalty, hard work, dependability, and consistently delivering positive results.
Overview
11
11
years of professional experience
Work History
Customer Service Executive and Trade Specialist
Emirates Bank International (Tanfeeth)
04.2017 - 05.2024
- Served as main liaison for customer interactions.
- Facilitated customer understanding of ATM, CDM, and other banking facilities through direct education.
- Ensured all customer concerns were properly addressed.
- Elevated to role of Specialist within Import Export team.
- Processed incoming shipments.
- Submitted risk reports on transactions to Compliance and TBML team.
- Processed payments to sellers upon successful verification.
Senior Customer Care Executive
Firstsource Solutions Limited
06.2016 - 01.2017
- Established a presence for an American-based enterprise.
- Handled live discussions with clients about internet, telecommunication, and household utilities.
- Developed effective customer solutions through chat and call interactions.
- Awarded Employee of the Month title each month from October through December in 2016.
Senior Closing Agent
Serco Global Services
08.2014 - 11.2015
- Confirmed legitimacy of files submitted by applicants.
- Ensured completion by managing the submission of critical information to solicitors and applicants within agreed timelines.
- Managed sensitive applicant information.
- To review all the documents enter the data correctly of the solicitors and applicants who have applied for mortgage
- Processed fund disbursements for solicitors in compliance with banking policies.
Senior Customer Service Executive
Meditrans
04.2013 - 01.2014
- Enhanced financial services portfolio by developing opportunities for customers requiring education loans.
- Scheduled meetings between candidates and Senior Manager.
- Approved funding post-eligibility assessment.
- 'Best Customer Care Executive' recipient for four consecutive years, 2011-2014.
Education
B.COM -
MIEM university
01.2011
H.S.C -
Saraf Girls College
01.2007
H.S.C -
St. Paul's High School
01.2005
Skills
- Effective communicator
- Excellent presentation skills
- Soft skills
- Logical problem-solving abilities
- Achieving targets
- Formulating relationships
- Nurturing relationships
- Customer relationship management
Personal Qualifications
- H.S.C, St. Paul's High School, 05/01/05
- H.S.C, Saraf Girls College, 05/01/07
- B.COM, MIEM university, 05/01/11
Hobbies and Interests
- Reading books
- Exploring new places
Timeline
Customer Service Executive and Trade Specialist
Emirates Bank International (Tanfeeth)
04.2017 - 05.2024
Senior Customer Care Executive
Firstsource Solutions Limited
06.2016 - 01.2017
Senior Closing Agent
Serco Global Services
08.2014 - 11.2015
Senior Customer Service Executive
Meditrans
04.2013 - 01.2014
B.COM -
MIEM university
H.S.C -
Saraf Girls College
H.S.C -
St. Paul's High School
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