Sha'bre Richmond
Akron,OH
Summary
I'm a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. That's also getting a degree in general arts and a certification in EMT.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreens
09.2023 - 03.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
Baker
Walmart
02.2023 - 09.2023
- Managed customer service operations, including taking orders and resolving complaints.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
Product Sampler
Crossmark
10.2022 - 01.2023
- Assisted customers with product selection based on individual needs and preferences.
- Assisted customers in locating items, addressed questions and provided product samples.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
Assistant Teacher
Kozmic Korner
01.2022 - 09.2022
- Served as positive role model, promoting healthy interpersonal behaviors.
- Created safe and nurturing learning environment for preschoolers.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Associate of Arts - Liberal Arts And General Studies
Stark State College
Canton, OH01.2025
High School Diploma -
North High School
Akron, OH06.2020
Skills
- Product Education
- Product Recommendations
- Microsoft PowerPoint
- POS Systems
- Cash Register Operation
Timeline
Customer Service Representative
Walgreens
09.2023 - 03.2024
Baker
Walmart
02.2023 - 09.2023
Product Sampler
Crossmark
10.2022 - 01.2023
Assistant Teacher
Kozmic Korner
01.2022 - 09.2022
Associate of Arts - Liberal Arts And General Studies
Stark State College
High School Diploma -
North High School
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