Shabrea Cage
Probation Officer
Ruston,LA
Summary
Dynamic Customer Service Associate with proven expertise at Walmart, excelling in problem resolution and enhancing customer satisfaction. Skilled in multitasking and maintaining attention to detail, I effectively addressed inquiries and managed product knowledge, leading to positive feedback and improved customer experiences. Proficient in various software programs, I thrive under pressure.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in a probation officer role.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walmart
Ruston, LA
01.2024 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Managed timely and effective replacement of damaged or missing products.
Intern – Ruston Probation and Parole Office
Ruston Probation and Parole Office
Ruston, LA
05.2025 - 08.2025
- Assisted probation officers with offender case files and documentation.
- Observed probation intake interviews and supervision meetings.
- Helped monitor compliance with court-ordered conditions such as drug testing and community service.
- Prepared reports and updated case management databases.
- Maintained confidentiality of sensitive offender information.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA 05.2001 -
Skills
Customer support
Customer service
Problem resolution
Teamwork and collaboration
Multitasking Abilities
Computer skills
Excellent communication
Calm under pressure
Attention to detail
Analytical skills
Timeline
Intern – Ruston Probation and Parole Office
Ruston Probation and Parole Office
05.2025 - 08.2025
Customer Service Associate
Walmart
01.2024 - Current
Bachelor of Science - Criminal Justice
Grambling State University
05.2001 -