Shabreka Jordan
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Reporting Analyst, Sr.
City Of Atlanta
08.2023 - Current
- Provided training sessions on data analytics tools, increasing team proficiency and productivity.
- Conducted thorough analyses of large datasets to uncover trends and patterns, driving strategic initiatives.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Expedited ad-hoc requests by creating a library of reusable templates, queries, and visualizations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Resolved discrepancies in reported metrics, ensuring reliability of provided information.
- Developed custom dashboards, providing real-time insights for informed decision-making.
Quality Assurance Product Assessment Manager
ASOS US, LLC. (asos.com)
02.2018 - 04.2023
- Managed the day-to-day management of product assessments and in-house rework
- Managed and motivated employees to be productive and engaged in work.
- Plan and coordinate the daily turnaround of substandard products to support speed-to-market activities
- Coordinate and manage incorrect information added to the website
- Build and maintain strong relationships with head office colleagues and all relevant stakeholders/processors
- Communicate with domestic and international suppliers regarding product deliveries
- Manage Disciplinary Investigation and Individual Personal Improvement Plans
- Manage the day-to-day performance and behaviors of QA team members as their leadership
- Manage and motivate the allocated team to ensure their contribution to the delivery of department KPIs
- Give feedback on poor-performing suppliers.
Compliance, Safety, and Asset Protection Area Manager
Walmart Distribution Center (eCommerce)
04.2015 - 02.2018
- Manage theft prevention process and implements methods for improving and establishing controls for critical processes
- Coach team members to develop process improvement skills
- Lead incident investigations and root cause analysis
- Implement and manage risk assessment for assigned areas
- Evaluate employee risk and train associates if necessary
- Conduct risk assessments while collecting and analyzing documentation and reports for improvement
- Regulate and manage laws and safety rules around OSHA guidelines, Department of Transportation (DOT), Federal Motor Carrier Safety and Administration, Pipeline and Hazardous Materials Safety Administration, and Commercial Vehicle Safety Alliance
- Ensure compliance with transportation laws and regulations
- Review transportation documentation for accuracy and completion.
Customer Service Representative II
Total Systems (TSYS)
08.2013 - 03.2015
- Determined credit card requirements by working with Canadian customers over the phone using TS1 and TS2 systems and software
- Clarified, researched, and located needed credit card information for the customer
- Resolved credit card customers' issues and complaints
- Researched fraudulent credit card transactions
- Shipped/Activated customer credit cards
- Monitored call center associate's calls to ensure compliance and accuracy with customers
- Audited and graded associate's recorded calls with customers
- Trained over 30 new Customer Service Representatives.
Education
Master of Business Administration -
Troy University
Troy, AL05.2024
Bachelor of Science -
Fort Valley State University
Fort Valley, GA05.2021
Skills
- Power BI Proficiency
- Performance metrics evaluation
- Team Collaboration
- Customer Communication
- Project Management
- KPI Tracking
- Process Improvement
- Data Analysis
- Operations Management
- MS Office
- Performance Tracking and Evaluation
- Workflow Optimization
- Quality Assurance Controls
- Supply Chain Management
Accomplishments
- Top T-3 Trainer - Walmart(eCommerce)
- Associate of the Month - Walmart (eCommerce)
- Manager of the Month - Walmart(eCommerce)
Projects
Automation Development (Phase 2) Assist with implementation on new WMS for QA functions with QA System Engineers Lean Warehousing 5S System Warehouse Setup
Certification
- CSM - Certified Scrum Master
Timeline
Data Reporting Analyst, Sr.
City Of Atlanta
08.2023 - Current
Quality Assurance Product Assessment Manager
ASOS US, LLC. (asos.com)
02.2018 - 04.2023
Compliance, Safety, and Asset Protection Area Manager
Walmart Distribution Center (eCommerce)
04.2015 - 02.2018
Customer Service Representative II
Total Systems (TSYS)
08.2013 - 03.2015
Master of Business Administration -
Troy University
Bachelor of Science -
Fort Valley State University
- CSM - Certified Scrum Master
Similar Profiles
Ricardo MedinaRicardo Medina
HVAC Inspector, Sr. at City of AtlantaHVAC Inspector, Sr. at City of Atlanta
Kenya GilbertKenya Gilbert
ATL311 Call Center Representative at City of AtlantaATL311 Call Center Representative at City of Atlanta
Jose SalazarJose Salazar
Community Facility Manager at City Of AtlantaCommunity Facility Manager at City Of Atlanta