Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shabria Henry

Americus,GA

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

11
11
years of professional experience

Work History

Medical Claim Benefit Specialist

CVS Pharmacy
Remote
11.2021 - Current
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
  • Accurately processed large volume of medical claims every shift.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Reviewed claims for accuracy before submitting for billing.

Technical Support Representative

Transcom Worldwide
Remote
08.2019 - 10.2021
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Customer Service Representative

Teleperformance
Albany, GA
06.2013 - 08.2019
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associate of Science - Health Sciences

Albany State University
Albany, GA
05.2022

Bachelor of Science - Organizational Leadership

Albany State University
Albany, GA
05.2024

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Data Entry
  • HCPCS
  • ICD-9
  • ICD-10
  • EPIC
  • Revenue Cycle
  • Insurance Billing
  • Microsoft Office
  • Active Listening
  • Attention to Detail
  • Critical Thinking
  • Medical Records
  • EMR
  • Salesforce
  • Citrix
  • Technologically Savvy
  • Strong typing skills
  • Customer Service
  • Multitasking and Prioritization
  • Medical Terminology

Timeline

Medical Claim Benefit Specialist

CVS Pharmacy
11.2021 - Current

Technical Support Representative

Transcom Worldwide
08.2019 - 10.2021

Customer Service Representative

Teleperformance
06.2013 - 08.2019

Associate of Science - Health Sciences

Albany State University

Bachelor of Science - Organizational Leadership

Albany State University

Similar Profiles

CREATE PROFILE
Shabria Henry