Music Writing
Latisha Green
West Chester,PA
Work Preference
Summary
Dynamic professional with a proven track record at Like Family We Care, excelling in strategic planning and crisis management. Recognized for cultivating a performance-oriented culture and driving operational excellence, I effectively negotiated partnerships and implemented initiatives that significantly enhanced business growth and client satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
CEO Assistant/Senior Claim Benefit Specialist
Like Family We Care
05.2024 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claim
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Generated, posted and attached information to claim files.
- Developed key operational initiatives to drive and maintain substantial business growth.
Office Manager
Like Family We Care
03.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Group Supervisor
Elwyn, Inc
06.2015 - 02.2019
- Organized training sessions for staff members to meet departmental goals.
- Assisted with development of business strategies to maximize revenue.
- Planned and implemented daily activities and responsibilities of team members.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained client records to document assessment, treatment plans and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Administrative House Supervisor
Elwyn, Inc
05.2008 - 06.2015
- Administered medications subcutaneously, orally and via IV.
- Provided emergency response during shifts and when on-call.
- Collaborated with physicians regarding patient conditions, updates and necessary care changes.
- Reviewed clinical documentation to asses standards and quality of care.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Education
BBA - Business Administration And Management
Strayer University
Springfield, PAHigh School Diploma -
Chester High School
Chester, PA06-1998
Skills
- Motivational leadership
- Mergers and acquisitions
- Operational excellence
- Crisis management
- Succession planning
- Program oversight
- Self motivation
- Strategic planning
- Risk management
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CAP - Certified Administrative Professional
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Resolved product issue through consumer testing.
Interests
Travel
Career Advancement
Art
Cooking and Baking
Fashion Design
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Full Professional
Software
Microsoft Office 360
Windows
IOS
Timeline
CEO Assistant/Senior Claim Benefit Specialist
Like Family We Care
05.2024 - Current
Office Manager
Like Family We Care
03.2021 - Current
Group Supervisor
Elwyn, Inc
06.2015 - 02.2019
Administrative House Supervisor
Elwyn, Inc
05.2008 - 06.2015
BBA - Business Administration And Management
Strayer University
High School Diploma -
Chester High School