Shabrica Dillard

Pathlight Community Homes

03.2017 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Mentored team members to enhance professional development and accountability in workplace.
Collaborated with the management team to develop strategic plans for growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.