Shabu Firisa
Seattle,WA
Summary
Motivated hospitality professional with proven success as a Public Area Attendant at Embassy Suites by Hilton. Skilled in cleanliness standards, guest satisfaction, and timely problem-solving. Seeking to bring strong work ethic, reliability, and teamwork to a role where I can contribute to smooth operations and excellent service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Public Area Attendant
Embassy Suites by Hilton
Seattle, WA
01.2018 - Current
- Executed routine cleaning tasks using industry-standard equipment and eco-friendly products.
- Collaborated with team members to enhance guest satisfaction through prompt service delivery.
- Maintained cleanliness of public areas, ensuring a welcoming environment for guests.
- Identified and reported maintenance issues, contributing to facility upkeep and safety compliance.
- Trained new staff on cleaning protocols and safety procedures, promoting teamwork and efficiency.
- Implemented best practices for waste disposal and recycling, supporting sustainability initiatives.
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Achieved high standards of cleanliness through diligent execution of deep-cleaning projects on a regular basis.
Security Officer
Securitas Security Services USA
Seattle, WA
04.2022 - 06.2023
- Monitored premises to ensure safety and security of clientele and property.
- Conducted regular patrols to deter unauthorized access and detect potential hazards.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Documented daily activities and irregularities in incident reports for management review.
- Collaborated with law enforcement during investigations, providing detailed information as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Certificate/ Currently Enrolled - Medical Assistant
Seattle Central Community College
Seattle, WAHigh School Diploma - Natural Sciences
Adu Sigimo Preparatory School
Sigimo,EthiopiaHigh School Diploma - Biomedical Engineering
Jimma University
Jimma,EthiopiaSkills
- Flexibility
- Safety awareness
- Teamwork orientation
- Cleaning proficiency
- Willingness to learn
- Strong work ethic
- Problem-solving
- Attention to detail
- Critical thinking
- Active listening
Certification
• Completed 7 Hours of WA State KNOW HIV/AIDS
• Completed AHA Heartsaver First Aid cognitive and skills requirements.
Timeline
Security Officer
Securitas Security Services USA
04.2022 - 06.2023
Public Area Attendant
Embassy Suites by Hilton
01.2018 - Current
Certificate/ Currently Enrolled - Medical Assistant
Seattle Central Community College
High School Diploma - Natural Sciences
Adu Sigimo Preparatory School
High School Diploma - Biomedical Engineering
Jimma University