Shacadria Davis
Tyler,TX
Summary
Dynamic professional with extensive experience as a Parole Officer at the Texas Department of Criminal Justice, excelling in conflict management and critical thinking. Proven track record of enhancing public safety and reducing recidivism rates through effective supervision and mentorship. Dependable and adaptable, committed to fostering self-sufficiency in clients.
Overview
17
17
years of professional experience
Work History
Lifeskills
County Rehabilitation Center
04.2019 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Parole Officer
Texas Department Of Criminal Justice
08.2014 - Current
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Arranged substance abuse rehabilitation for offenders.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Performed routine home inspections and drug tests for offenders on parole.
- Assisted clients in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
- Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
- Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
- Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
Correctional Officer
Texas Department Of Criminal Justice
02.2013 - 06.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
Customer Service Manager
Walmart
06.2008 - 02.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced team productivity with introduction of flexible working arrangements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Master of Science - Human Resources Development
University of Texas At Tyler
Tyler, TX2017
Bachelor of Science - Criminal Justice
University of Texas At Tyler
Tyler, TX2013
Associate of Arts - Criminal Justice
Tyler Juinor College
Tyler, TX2011
Skills
- Active Listening
- Decision-Making
- Leadership
- Administrative Accountability
- Case Analysis and Processing
- Conduct and Responsibility
- Social Perceptiveness
- Conflict Management
- Inductive Reasoning
- Multicultural Sensitivity
- Counseling
- Critical Thinking
- Interpersonal Communication
- Oral Comprehension
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Computer skills
Timeline
Lifeskills
County Rehabilitation Center
04.2019 - Current
Parole Officer
Texas Department Of Criminal Justice
08.2014 - Current
Correctional Officer
Texas Department Of Criminal Justice
02.2013 - 06.2014
Customer Service Manager
Walmart
06.2008 - 02.2013
Master of Science - Human Resources Development
University of Texas At Tyler
Bachelor of Science - Criminal Justice
University of Texas At Tyler
Associate of Arts - Criminal Justice
Tyler Juinor College