Open To Work
Shacara Rhodes
Las Vegas,NV
Work Preference
Summary
Detail-oriented claims representative with a strong background in customer service. Consistently process over 75 claims weekly with a focus on accuracy while training new hires to enhance team performance and maintain high service levels.
Overview
21
21
years of professional experience
Work History
Claim Representative
Cell Brokerage, LLC.
Las Vegas, USA
05.2011 - 04.2026
- Review and process with accuracy over 75 claims a week using GRIP.
- Reviewed insurance policies to determine coverage for customer damages.
- Assisted customers in filing claims, providing repair and replacement options.
- Once GRIP reflects the deductible as paid, I approve the claim for payment, replace, or repair.
- Validate premiums are current and the amount of the deductible in GRIP.
- Identified fraudulent and non-policy covered claims during review process, notifying customers of denials via email and phone.
- Receive and process the CGR Report for all school policies and create claims in GRIP.
- Access TeckSurety to update the status of the CGR claims.
- Receive and process the Leopard report for RAC mass policy creation in GRIP through FileZilla (Excel).
- Receive and process the Brinker Report for restaurant claims (Excel).
- Evaluated purchase invoices in RQ4 to confirm eligibility start and specific items purchased.
- I work with team members to ensure SL is met on a daily basis.
- Train new hires on internal policy and process. Ensure they are able to effectively use all claim systems.
Customer Service Representative
Bank of America
Las Vegas, USA
04.2005 - 06.2010
- Managed inbound calls about title paperwork, assisting customers with their inquiries.
- Conducted outbound calls to confirm receipt of title paperwork, ensuring timely processing for customers.
- Mailed customers all necessary documentation needed to register their vehicle.
- Processed title work for auto loans.
- Responded to telephone inquiries in call center for personal checking and savings accounts, providing accurate information and support.
Education
General Education
CSN
Las Vegas, NV06-2009
Skills
- Claims processing
- Customer service skills
- Data entry in MS Access and Proprietary Applications
- MS Office proficiency
- Proficient with Microsoft Windows
- Typing: 48 W/M
- Critical Thinking
- Multi-tasking
- Detail-oriented
Timeline
Claim Representative
Cell Brokerage, LLC.
05.2011 - 04.2026
Customer Service Representative
Bank of America
04.2005 - 06.2010
General Education
CSN