Patricia House
Cincinnati,OH
Summary
Experienced claim professional successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic and skilled in identifying exposures and proposing actionable solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Claim Representative
The Hartford Insurance
01.2023 - Current
- Responsible for managing litigation of claims with a focus on the marine and energy specialties
- Extensive experience with primary and excess coverage forms
- Collaborate with assureds, attorneys, agents/brokers, underwriters and various stakeholders to evaluate coverage and exposures
- Demonstrated ability to maintain constructive working relationships and to resolve complex claims through negotiations and mediation
Long-term and Daily Substitute Teacher
Cincinnati Public Schools
10.2021 - 12.2022
- Manage classrooms and execute lessons for various subjects that align with required curriculum
- Teach diverse subjects for grades K-12
Claim Specialist
Great American Insurance Company - Ocean Marine
08.2018 - 09.2021
- Handled Hull/P&I, Vessel Pollution, Jones Act, Marina Operator's Legal Liability, General Liability, Contractor's Equipment, Marine Employer's Liability and other marine exposures
- Assigned claims with complex coverage issues and large loss liability claims
- Maintained appropriate reserves, assigned and managed defense and/or coverage counsel when appropriate, and issued timely coverage correspondence
Sr. Claim Representative
Great American Insurance Company - Trucking
06.2015 - 08.2018
- Conducted coverage investigations for claims presented under the Non-Trucking Liability policy
- Resolved bodily injury/property damage liability claims that were non-litigated and litigated
- Resolved subrogation claims using litigation or inter-company arbitration
Claims Adjuster (Various Roles)
Safeco Insurance
03.2012 - 05.2015
- Auto physical damage adjuster resolving personal lines first-party and third-party claims
- Transitioned to a personal lines casualty role resolving litigated bodily injury claims.
Education
Bachelor of Arts - Public Affairs Journalism
The Ohio State University
Columbus, OH06.2011
Skills
- Coverage Verification
- Claims Investigation
- Claims analysis
- Claims Processing
- Settlement Negotiation
Certification
- AIC
- AINS
- Maintain appropriate adjuster licenses as required by each state including: TX (DHS), OK, CT, FL, WV, SC, NC, KY, NM, WY
Timeline
Sr. Claim Representative
The Hartford Insurance
01.2023 - Current
Long-term and Daily Substitute Teacher
Cincinnati Public Schools
10.2021 - 12.2022
Claim Specialist
Great American Insurance Company - Ocean Marine
08.2018 - 09.2021
Sr. Claim Representative
Great American Insurance Company - Trucking
06.2015 - 08.2018
Claims Adjuster (Various Roles)
Safeco Insurance
03.2012 - 05.2015
Bachelor of Arts - Public Affairs Journalism
The Ohio State University
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