Tracy Spelce

POSITIONS HELD:

Casualty Ownership Team-Complex Litigation Unit: 1/ 2023 - Present

Boat/Commercial and Farm/Ranch (First Party-Business Interruption Unit): 2/2014 - 12/2022

Fire Product Investigator (Subrogation-Centralized Claims): 8/2011 - 1/2014.

Premier Service Adjuster - Centralized Claims: 2/2007 - 7/2011

National Catastrophe Team Adjuster: 8/2005 - 6/2007

Field Adjuster (1st and 3rd Party Claims): 5/2002 - 7/2005

Centralized Claims Adjuster: 7/1997 - 4/2002 (Homeowners, Commercial)

Auto PIP Claim Processor: 6/1993 - 5/1997

CORE COMPETENCIES:

• Utilize high-tier corporate settlement authority to manage and resolve a portfolio of complex, high-exposure casualty claims and large-loss commercial/residential property damages.
• Drive defense strategies for litigated files in mediations, arbitrations, and depositions with defense counsel.
• Provide mentorship to newly onboarded State Farm adjusters.
• Collaborate with cross-functional teams to optimize process improvements to streamline claim handling.
• Enhance customer satisfaction with timely communication, empathy, and clear explanations.
• Apply critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Demonstrate adaptability by successfully managing a diverse range of claim types.
• Assist with team morale and productivity by participating in a collaborative work environment.
• Coordinate with legal team on complex claims, ensuring all regulatory requirements are met and protecting company interests.
• Achieve performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.

SUMMARY

Claim Specialist with 32 years of high-exposure adjusting and a command of State Farm fire and commercial policy lines with a proven track record of managing complex casualty litigation and property damage files.