Summary
Overview
Work History
Education
Skills
Certification
Licensure
Timeline
Generic

Shaceontea Brown

Hattiesburg,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Counselor/Eligibility Specialist

Maximus LLC.
02.2023 - Current
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

Certified Nursing Assistant

Bedford Care Center Monroe Hall
09.2019 - 06.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Customer Service Representative

Maximus
06.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Certified Nursing Assistant

Hattiesburg Health And Rehab
03.2019 - 09.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Pipefitter

Johnson Controls
08.2016 - 11.2018
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
  • Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
  • Installed new systems and connected piping to existing components by welding, bolting and threading.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Threaded pipes using piping machines.
  • Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
  • Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
  • Inspected and tested existing pipe systems to identify system defects and malfunctions.
  • Connected piping systems to water heaters, boilers, pumps and auxillary equipment to complete installations.

Brazer

Advanced Distributor Products, LLC
08.2013 - 04.2016
  • Examined structure and texture of parts to detect imperfections.
  • Removed rough spots from work pieces with portable grinders, hand files and scrapers.
  • Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts.
  • Inspected welds and checked critical measurements to meet specifications.
  • Blew out machines, checked welding leads and wiring and changed filters for preventive maintenance.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Fabricated shop parts directly from blueprints.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed outlined specifications to implement assembly plans.

Education

High School Diploma -

Oak Grove High School
Hattiesburg, MS
05.2012

No Degree - Electronics

Lamar County Center For Technical Education
Hattiesburg, MS
05.2012

Skills

  • Stress reduction techniques
  • Individual counseling
  • Goal setting
  • Grief counseling
  • Active listening
  • Time management
  • HIPAA
  • File and Record Keeping
  • Data Confidentiality
  • Documentation and Reporting
  • Team Collaboration
  • Positive Patient Experiences
  • Staff Training

Certification

  • CNA - Certified Nurse Assistant
  • Certified Pipefitter
  • Certificate of Completion of Electronics Training, LCCTE
  • Certificate of Training Copper - Copper Line Brazing, Advanced Distributor Products - 2014
  • Certification of Training Copper - Aluminum Line Brazing, Advanced Distributor Products - 2014
  • Certificate of Training Aluminum - Aluminum Line Brazing, Advanced Distributor Products - 2014
  • Certificate of Training in Pressure Ulcer Prevention Education, Bedford Care Center- Monroe Hall - 2021

Licensure

MS Dept of Health Division of Health Facilities Licensure and Certification 


Certificate Number A082661

Timeline

Sr. Counselor/Eligibility Specialist

Maximus LLC.
02.2023 - Current

Customer Service Representative

Maximus
06.2022 - 02.2023

Certified Nursing Assistant

Bedford Care Center Monroe Hall
09.2019 - 06.2023

Certified Nursing Assistant

Hattiesburg Health And Rehab
03.2019 - 09.2019

Pipefitter

Johnson Controls
08.2016 - 11.2018

Brazer

Advanced Distributor Products, LLC
08.2013 - 04.2016

High School Diploma -

Oak Grove High School

No Degree - Electronics

Lamar County Center For Technical Education

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Shaceontea Brown