Shacoby Pryor
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Loan Reviewer
SoFi
08.2024 - Current
- Implemented process improvements that enhanced review efficiency and reduced turnaround time.
- Enhanced loan review process by implementing new risk assessment strategies and guidelines.
- Streamlined the loan approval process, conducting thorough reviews of applicant financial profiles.
- Maintained compliance with federal regulations by thoroughly examining loans for adherence to established guidelines and standards.
- Exceeded departmental performance metrics by consistently delivering thorough, accurate, and timely loan reviews.
- Ensured accuracy of data input into the system by performing quality control checks on reviewed loans before submission for final approval.
- Analyzed borrower financial information to assess risk and determine loan eligibility.
- Reviewed loan applications for accuracy and compliance with regulatory guidelines.
Customer Service Representative
TD Bank
08.2022 - 07.2024
- Communicate with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
- Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
- Processing wire transfers and other complex transactions
- Reviewing account statements and other financial documents to ensure accuracy of entries
- Performing cash handling duties, such as processing payments from customers using automated teller machines (ATMs) or hand-held devices
- Providing information about bank products and services to potential clients
- Processing account transactions such as deposits, withdrawals, or loan payments on behalf of customers
- Responding to inquiries about account balances and other general customer service inquiries
- Maintaining accurate records of account activity and transactions to ensure compliance with industry standards and regulations
Customer Service Representative
Solera
03.2021 - 07.2022
- Book, cancel and reschedule appointments for customers regarding their said vehicles maintenance repair etc
- Assist said customer with contacting and appointment or service specialist
- Promote service/Vehicle maintenance promotions and coupons
- Inbound/Outbound calls promising coupons deals/appointments regarding customers said vehicle
Technical Support
SpectrumServices
05.2020 - 01.2021
- Effectively present and discuss Charter products and services.
- Convey an image of quality, integrity and superior understanding regarding services.
- Manage customer interactions professionally and efficiently.
- Effectively address customer questions, complaints and concerns.
- Remain current and knowledgeable on every aspect of supported product.
- Facilitate customer issue escalations to local management/support as required
- Comply with company and call center policies and procedures.
- Accurately document customer account records based on actions taken.
Caterer
Brook Rehabilitation Center
02.2020 - 12.2020
- Preparing meals, snacks and beverages following specific procedures
- Serving meals, ensuring food safety and hygiene procedures are followed at all times
- Taking inventory of kitchen supplies and food items
- Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
- Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
- Assisting with educational programs on nutrition
- Planning menus alongside Chefs, Dietitians and Doctors
Sales Associate
Coco Beauty Supply
03.2019 - 01.2020
- Welcoming customers into the store
- Staying knowledgeable about our range of beauty and skin products
- Explaining to customers the best products for their needs
- Recommending related products to increase customers' options and enrich the shopping experience
- Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
- Accepting and processing orders, operate the POS register and resolve returns issues
- Promoting special sales, offers and awareness of store loyalty program
Daycare Teacher
Gods Kingdom
04.2018 - 02.2019
- Establish and enforce rules of behavior for children in their classrooms
- Provide basic needs for children
- Provide tools and resources for children to use and explore during learning and play activities
- Adapt teaching methods and materials to meet the interests and learning styles of children
- Develop and maintain positive relationships with children and parents
- Manage classroom activities including lessons, play, breaks and meals
Front Desk Clerk
Holiday Inn Express East
08.2017 - 01.2018
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Teacher Assistant
Impact Learning center
01.2016 - 07.2017
- Implementing the Teacher's lesson plans and maintaining daily classroom schedules
- Supporting each child's social, emotional and intellectual growth and development
- Ensuring the wellbeing and safety of children at all times
- Using a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs
- Assisting students with assignments or difficult concepts
- Maintaining communication with parents, staff and faculty regarding the progress of students
Internship
Saint Clair Evans
06.2015 - 08.2015
- Implementing the Teacher's lesson plans and maintaining daily classroom schedules
- Supporting each child's social, emotional and intellectual growth and development
- Ensuring the wellbeing and safety of children at all times
- Using a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs
- Assisting students with assignments or difficult concepts
- Maintaining communication with parents, staff and faculty regarding the progress of students
Internship
Central Dental
05.2014 - 08.2014
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Welcoming visitors to your office
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly
Education
High School Diploma -
The Bridge Of Northeast Florida
Jacksonville, FL07-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Schedule management
- Schedule coordination
- Incident reporting
- Strong work ethic
- Active listener
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Verbal communication
Timeline
Loan Reviewer
SoFi
08.2024 - Current
Customer Service Representative
TD Bank
08.2022 - 07.2024
Customer Service Representative
Solera
03.2021 - 07.2022
Technical Support
SpectrumServices
05.2020 - 01.2021
Caterer
Brook Rehabilitation Center
02.2020 - 12.2020
Sales Associate
Coco Beauty Supply
03.2019 - 01.2020
Daycare Teacher
Gods Kingdom
04.2018 - 02.2019
Front Desk Clerk
Holiday Inn Express East
08.2017 - 01.2018
Teacher Assistant
Impact Learning center
01.2016 - 07.2017
Internship
Saint Clair Evans
06.2015 - 08.2015
Internship
Central Dental
05.2014 - 08.2014
High School Diploma -
The Bridge Of Northeast Florida
Similar Profiles
Thomas NietoThomas Nieto
AML COMPLIANCE SENIOR SPECIALIST-FIU at SoFiAML COMPLIANCE SENIOR SPECIALIST-FIU at SoFi
Patience BoylanPatience Boylan
Dispute Investigation Associate at SoFiDispute Investigation Associate at SoFi
Alex NussAlex Nuss
Sr Loan Officer at SoFiSr Loan Officer at SoFi
Deundra KingDeundra King
Shift Manager at Wendys ResturantShift Manager at Wendys Resturant
Stephanie MullinsStephanie Mullins
Remote Customer Support Representative at Cass Information SystemsRemote Customer Support Representative at Cass Information Systems