Summary
Overview
Work History
Education
Skills
Certification
CPR and First Aid
Timeline

Shacoria Coleman

West Columbia,SC

Summary

Driven Operations Specialist with a proven track record at Waste Management, Looking into step back in the health field. Detail-oriented and motivated individual seeking an entry-level position as a Sterile Processing Technician. Eager to apply theoretical knowledge and dedication to maintaining cleanliness and safety in a healthcare setting. A willingness to learn, understand, and properly use decontamination and sterile processing equipment;

A willingness to learn and understand how to maintain surgical instrumentation

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Specialist

Waste Managment
01.2024 - Current
  • Collected, arranged, and input information into database system.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed and updated tracking spreadsheets using excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
  • Create and close approximately 20 tickets daily

Dispute Resolution Specialist

PSCU
11.2021 - 01.2024
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Customer Success Specialist

Wells Fargo
05.2018 - 11.2021
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Took 30-50 calls daily

Attended Aid

Long Term Care Community
09.2017 - 08.2020
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed daily entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted 1 patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Problem Solver

Amazon
10.2013 - 09.2017
  • Examined options and understood trade-offs to develop fallback plan.
  • Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Employed excellent discovery skills to match customer needs with solutions.
  • Corrected approximately 20-30 packages

Education

High School Diploma -

Brookland-Cayce Senior High School, Cayce, SC
06.2011

Skills

  • Customer Service
  • Critical Thinking
  • Attention to details
  • Communication
  • Patient care
  • Compliance

Certification

  • CPR and FIRST AID Training - JULY 2024

CPR and First Aid

took a cpr and first aid class through waste management 

Timeline

Operations Specialist - Waste Managment
01.2024 - Current
Dispute Resolution Specialist - PSCU
11.2021 - 01.2024
Customer Success Specialist - Wells Fargo
05.2018 - 11.2021
Attended Aid - Long Term Care Community
09.2017 - 08.2020
Problem Solver - Amazon
10.2013 - 09.2017
Brookland-Cayce Senior High School - High School Diploma,

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Shacoria Coleman