Shacorra King
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook's Assistant
Brick And Spoon
Mobile, AL
03.2022 - 05.2023
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Placed orders to restock items before supplies ran out.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Portioned meals according to recipe specifications, limiting kitchen waste.
Customer Service Representative
Alorica
Mobile, AL
03.2020 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Brand Ambassador
Advantage Solutions
Mobile, AL
11.2018 - 03.2020
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
Delivery Driver
Amozon
Fort Worth, TX
09.2016 - 06.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Direct Care Staff
Newstart HCS INC
Fort Worth, TX
03.2013 - 09.2016
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
Education
Associate in Culinary Arts - AAS
Bishop State Community College
Mobile, AL05.2023
High School Diploma in Customer Service -
Cornerstone Christian School
Atlanta, GA06.2015
Skills
- Food assembly
- Recipe Adherence
- Plating and presentation
- Quality Control
- Safe Food Handling
- Ingredient Preparation
Certification
- Florida Food Safrty Training - 03/16/2024-03/16/2027
- On-Premises Alcohol Seller/Server Training - 03/15/2024-current
Additional Information
Excellent Communication, Money Management, Inventory Management, Excellent Time Management, Knowledge Of Basic Equipment, Knowledge Of Basic Computer, Motor Vehicle Awareness
Assessments
- Customer Service Skills, Proficient, 07/01/18, Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Retail Customer Service, Highly Proficient, 10/01/19, Comprehending and responding to retail customer needs.
- Reliability, Highly Proficient, 05/01/19, Measures a candidate's tendency to be dependable and come to work.
- Customer Focus & Orientation, Familiar, 02/01/19, Measures a candidate's ability to respond to customer situations with sensitivity.
- Sales Skills: Influence & Negotiation, Proficient, 11/01/19, Using influence and negotiation techniques to engage with and persuade customers.
- Customer Service, Familiar, 03/01/20, Identifying and resolving common customer issues
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridOn-SiteImportant To Me
Work-life balanceCareer advancement4-day work week401k matchHealthcare benefitsFlexible work hoursPaid sick leavePaid time offWork from home optionAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Completed manager training program.
Affiliations
- American Culinary Federation
Timeline
Cook's Assistant
Brick And Spoon
03.2022 - 05.2023
Customer Service Representative
Alorica
03.2020 - 09.2022
Brand Ambassador
Advantage Solutions
11.2018 - 03.2020
Delivery Driver
Amozon
09.2016 - 06.2018
Direct Care Staff
Newstart HCS INC
03.2013 - 09.2016
Associate in Culinary Arts - AAS
Bishop State Community College
High School Diploma in Customer Service -
Cornerstone Christian School