Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shacoya Farrar

Macon,United States

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

On-Site Coordinator

ManpowerGroup
07.2023 - Current
  • Enhanced client satisfaction by effectively coordinating onsite services and addressing concerns promptly.
  • Streamlined communication between clients and project teams, ensuring timely completion of tasks.
  • Ensured smooth transition for 400 employees by managing recruitment processes, conducting interviews, and overseeing on/off-boarding procedures.
  • Facilitated swift issue resolution by acting as primary point of contact for clients, vendors, and team members.
  • Developed strong relationships with clients, fostering trust and collaboration in professional manner.
  • Supported organizational goals by consistently meeting deadlines while maintaining high-quality work output.
  • Completed weekly payroll for 400 employees.

Remote Licensed Insurance Sales Agent

GEICO, Government Employees Insurance
11.2019 - 07.2023
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Managed approximately 60-80 incoming calls, emails per day from customers.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Established trust with clients through transparent communication regarding policy costs, coverage, exclusions, limitations, endorsements, or riders available upon request.

Staffing Recruiter

Wagner Staffing
08.2015 - 11.2019
  • Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
  • Streamlined recruitment process for increased efficiency through implementation of new software tools.
  • Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
  • Collaborated with hiring managers to develop accurate job descriptions and determine essential qualifications.
  • Conducted thorough interviews to assess candidate skills, experience, and cultural fit for open positions.
  • Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.

Education

High School Diploma -

Westside High School
Macon, GA
05.2012

Skills

  • Technical knowledge
  • Multitasking Abilities
  • Relationship Building
  • Customer Service
  • Call Center Customer Service
  • Up-selling capabilities
  • Inbound/Outbound Calling
  • Salesforce/CRM Software

Timeline

On-Site Coordinator

ManpowerGroup
07.2023 - Current

Remote Licensed Insurance Sales Agent

GEICO, Government Employees Insurance
11.2019 - 07.2023

Staffing Recruiter

Wagner Staffing
08.2015 - 11.2019

High School Diploma -

Westside High School

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Shacoya Farrar