Shacoya Miller
Coconut Creek,FL
Summary
Accomplished and certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
12
12
years of professional experience
Work History
Registered Pharmacy Technician
National Treatment Delivery & Carre
Deerfield Beach, FL
02.2022 - Current
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
Customer Relations Supervisor
CVS Pharmacy
Coconut Creek, FL
12.2020 - 10.2021
- Managed customer relations ongoing basis to maximize customer retention. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Performed duties and provided service in accordance with established operating procedures and company policies. Created activities and engagements to enhance customer experience, knowledge, and patronage.
Pharmacy Technician Supervisor
CVS Pharmacy
Plantation, FL
06.2019 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information. Communicated with patients, ensuring that medical information was kept private. Coordinated verification and filling of more than 300 daily prescriptions in a high-volume fast past pharmacy environment
Shift Supervisor
CVS Pharmacy
Davie, FL
08.2018 - 06.2019
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses. Counted cash register drawers at thebeginning and end of each shift to prepare bank deposits. Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions. Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays. Issued receipts and processed refunds, credits, or exchanges. Opened and closed store independently and prepared nightly bank drop for amanager. Trained new associates on cash register operations, including opening, conducting customer transactions, and balancing drawer. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Greeted all customers cheerfully and asked open-ended questions to ascertain needs. Answered product questions with up-to-date knowledge of sales and store promotions. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Hotel Night Auditor
Casa Marina Key West, A Waldorf Astoria Resort
Key West, FL
01.2018 - 08.2018
- Performed nightly updates to room charges and rates. Balanced hotel accounts and resolved discrepancies. Set up and entered all financial data into spreadsheets using Microsoft Excel. Performed daily inventory for keys and linens and detailed all information in audit reports. Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for theday crew. Handled tasks and responsibilities for front office employees during periods of understaffing.
Pharmacy Technician
CVS Pharmacy
Key West, FL
07.2017 - 08.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy. Performed various pharmacy operational activities with commitment to accuracy, efficiency, and service quality. Stocked, labeled, and inventoried medication to keep accurate records. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. Counted and labeled prescriptions with correct items and quantities. Entered and processed patients' prescriptions into system. Performed a range of pharmacy operations with astrong commitment to accuracy, efficiency, and service quality. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient. Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Counted, measured, and compounded medications following standard procedures. Maintained proper drug storage procedures, registries, and records for controlled drugs. Communicated with prescribers to verify medication dosages, refill authorizations, and patient information. Collected co-payments or full payments from customers. Processed incoming drug orders by checking deliveries against paperwork and updating thecomputer system. Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Reviewed and verified customer information and insurance provider information. Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead. Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
PBX Operator
Margaritaville Resort Casino
Key West, FL
06.2016 - 01.2018
- Answered calls on first ring and engaged customers with a friendly, professional demeanor. Supported customers by managing numerous calls per day efficiently while maintaining professionalism and an upbeat tone. Connected callers with appropriate professionals, departments,s or businesses. Directed incoming calls to internal personnel and departments, routing to the best-qualified department. Operated switchboard and routed incoming calls to appropriate departments.
Shift Supervisor
CVS Pharmacy
Key West, FL
06.2015 - 08.2017
- Responded to and resolved customer questions and concerns. Completed store opening and closing procedures, including setting up registers and checking products. Helped store management meet standards of service and quality in daily operations. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Applied security, safety, and loss prevention strategies during shifts. Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Sales Associate
Rainbow Clothing Store
Key West, FL
03.2016 - 07.2016
- Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for thesales floor by pricing or tagging. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Answered customer questions regarding sizing, accessories and proper care for merchandise. Loaded and unloaded merchandise using ladder and pallet jack.
Key Holder
Havaianas
Key West, FL
11.2015 - 05.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising. Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff. Educated customers about product and service offerings, special deals, and newly released offerings to help each person make informed choices. Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage. Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service. Handled administrative tasks accurately, including scheduling employees, preparing bank deposits, and drafting sales reports to keep daily processes running smoothly.
Retail Sales Associate
CVS Pharmacy
Key West, FL
04.2015 - 06.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction. Helped customers complete purchases, locate items and join reward programs. Balanced and organized cash register by handling cash, counting change, and storing coupons . Maintained clean sales floor and straightened and faced merchandise. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions. Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate
Circle K
Key West, FL
05.2014 - 12.2014
- Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales floor by pricing or tagging. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Cashier
Kmart, Sears Holding
Key West, FL
08.2013 - 04.2014
- Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Sales Support Representative
AT&T
Key West, FL
06.2011 - 07.2012
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs. Responded to customer inquiries for scheduling of meetings, sales appointments, and order status follow-up. Initiated communications with sales lead via phone calls and electronic mediums, providing information on promotions and approved special offers. Assisted customers with sales needs such as inventory and shipping questions. Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
Education
High School Diploma -
Key West High School
Key West, FL06.2009
Associate of Arts - Business Management
Florida Keys Community College
Key West, FL05.2016
Skills
- Complex Problem Solving
- Coaching and Mentoring
- Microsoft Office
- Multitasking and Prioritization
- Honesty and Integrity
- Decision Making
- Handling Customer Complaints
- Team Management and Supervision
- Customer Demographics
- Demographic Profiling
- Infection Control Policies
Languages
English
Timeline
Registered Pharmacy Technician
National Treatment Delivery & Carre
02.2022 - Current
Customer Relations Supervisor
CVS Pharmacy
12.2020 - 10.2021
Pharmacy Technician Supervisor
CVS Pharmacy
06.2019 - 12.2020
Shift Supervisor
CVS Pharmacy
08.2018 - 06.2019
Hotel Night Auditor
Casa Marina Key West, A Waldorf Astoria Resort
01.2018 - 08.2018
Pharmacy Technician
CVS Pharmacy
07.2017 - 08.2018
PBX Operator
Margaritaville Resort Casino
06.2016 - 01.2018
Sales Associate
Rainbow Clothing Store
03.2016 - 07.2016
Key Holder
Havaianas
11.2015 - 05.2016
Shift Supervisor
CVS Pharmacy
06.2015 - 08.2017
Retail Sales Associate
CVS Pharmacy
04.2015 - 06.2015
Sales Associate
Circle K
05.2014 - 12.2014
Cashier
Kmart, Sears Holding
08.2013 - 04.2014
Sales Support Representative
AT&T
06.2011 - 07.2012
High School Diploma -
Key West High School
Associate of Arts - Business Management
Florida Keys Community College