Shad Rowland
Olathe,KS
Summary
I am a highly motivated individual who seeks to obtain a position in law enforcement where I can maximize my leadership, effective communication, conflict resolution skills. My goal is to protect and serve my community to the very best of my ability.
I am a dependable, friendly, confident and experienced worker dedicated to achieving the highest quality of customer service and peace. I am a self-starter that possesses great skill, enthusiasm, care and leadership ability. I am detail-oriented and self-motivated, with a strong sense of work ethic.
Overview
28
28
years of professional experience
Work History
Lead Collector
Gentiva Health Services
Overland Park, KS
09.2002 - Current
- Worked with Medicaid, Medicare, and Insurance
- Corrected Account Identifications to ensure prompt payment
- Assisted coworkers in completing everyday tasks
- Managed reports to facilitate branch conference calls
- Control over $3,000,000.00 portfolio.
Runner
Shamberg, Johnson, and Bergman
Overland Park, KS
07.2000 - 09.2002
- Performed Accident Investigations
- Filed Court Documents
- Gathered Trial Information.
Supervisor
Deluxe Check Printers
Lenexa, KS
06.1996 - 07.2000
- Managed Order Verifications
- Quality Assurance
- Directed eight employee team.
Education
General Studies -
Kansas City Kansas Community College
01.1998
Bonner Springs High School
01.1996
Some College (No Degree) - Criminal Justice
Johnson County Community College
Overland Park, KSSkills
- Customer service
- Leadership
- Quality assurance
- Medical Billing
- Account Management
- Performance Improvements
- Cost Control
- Payment Acceptance
- Legal knowledge
- Negotiation
- Cashflow report generation
- Familiar with locating individuals
- Investigation due diligence
- Stress Tolerance
- Patience and Persistence
- Accounting Systems
- Collections best practices
- Customer research
- Client Relations
- Performance improvement techniques
- Conflict Resolution
Additional Information - Core Competencies
- Detail-oriented
- Proficient in Microsoft
- Training new employees
- Experience in Management
- Multitasking
- Team oriented worker
- Excellent Customer Service
- Skilled in Information Systems
- Organizational Skills
Personal Information
Title: Lead Collector - Gentiva Health Services
Timeline
Lead Collector
Gentiva Health Services
09.2002 - Current
Runner
Shamberg, Johnson, and Bergman
07.2000 - 09.2002
Supervisor
Deluxe Check Printers
06.1996 - 07.2000
General Studies -
Kansas City Kansas Community College
Bonner Springs High School
Some College (No Degree) - Criminal Justice
Johnson County Community College
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