Julia Santiago
Stockton
Summary
Seeking a career, Ideally in Management or HR or a Corporation, where superior education, experience and abilities can be fully utilized to make a difference in the Organization.
Overview
17
17
years of professional experience
Work History
Lead Collector
Health Care Revenue Recovery Grp
2015.11 - 2026.01
- Collections for Physician Debt
- Led collections team in achieving revenue recovery goals through strategic process improvements.
- Analyzed accounts receivable data to identify trends and optimize collection efforts.
- Collaborated with healthcare providers to resolve billing disputes, ensuring timely payments.
- Implemented best practices for patient account management, reducing outstanding balances significantly.
- Monitored compliance with industry regulations, maintaining high standards of ethical collections.
- Facilitated communication between departments to streamline workflows and improve service delivery.
- Mentored junior collectors, fostering skill development and promoting team cohesion.
- Increased successful debt recovery rates with regular training sessions for the collection team.
- Managed a team of collectors, ensuring adherence to company policies and regulations.
Warehouse Assistant
UPS Freight
2024.07 - 2025.06
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
- Maintained accurate inventory records using warehouse management systems (WMS).
- Assisted in loading and unloading freight shipments, ensuring safe handling of materials.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted regular equipment inspections to ensure compliance with safety standards.
- Implemented process improvements that reduced delays in shipping and receiving operations.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Warehouse Assistant
Walmart Distribution
2023.01 - 2024.07
- Trained new hires on operational procedures and safety protocols, enhancing team performance.
- Oversaw daily workflows, ensuring timely completion of tasks while maintaining quality standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Branch Manager
Check n Go
2013.05 - 2015.05
- Responsible for opening and Closing, Quarterly Auditing, Collections, Bank Deposits, Loan Processing, In and Outbound Calls, Cash Handling, Customer Service
Customer Service Rep
Blue Shield Of California
2010.02 - 2012.08
- Responsible with assisting policy holders with existing accts as well as starting new Policies for new Consumers, Trouble Shooting In and Outbound Calls
Collector
JL Teamworks
2009.03 - 2010.02
- Collecting Large Medical Debt for most of the Central Valley Hospitals
Education
Medical Assistant - Medical Assistant
Kaplan College
Stockton, CA11.1999
High School Diploma - Basic Curriculum
Limburge Adult School
Manteca, Ca05.1994
Skills
- Bill Collecting, Skip Tracing, Customer Service, Team building & Leadership, Accounting, AR & AP, Phone Etiquette, 10 key, Multi Line Phones, Windows 2000 to Current, Data Entry, Word Perfect 51 & 52, Billing, Internet/ Intranet, Call Center, Management, Scheduling, Management of Financial Resources
- Administration and Managment, Clerical, Time Management, Coordination, Critical Thinking, Judgment and Decision Making, Monitoring, Personnel and Human Resources, Negotiation, Instructing
Timeline
Warehouse Assistant
UPS Freight
2024.07 - 2025.06
Warehouse Assistant
Walmart Distribution
2023.01 - 2024.07
Lead Collector
Health Care Revenue Recovery Grp
2015.11 - 2026.01
Branch Manager
Check n Go
2013.05 - 2015.05
Customer Service Rep
Blue Shield Of California
2010.02 - 2012.08
Collector
JL Teamworks
2009.03 - 2010.02
High School Diploma - Basic Curriculum
Limburge Adult School
Medical Assistant - Medical Assistant
Kaplan College