Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Work Preference
Software
Interests
Timeline
CustomerServiceRepresentative
Shad Slattery

Shad Slattery

Hicksville,Ohio

Summary

Dynamic professional with a strong background in customer service and technical support, notably at Subway. Proven ability in food safety and sanitation, alongside exceptional problem-solving skills. Recognized for enhancing guest satisfaction and streamlining operations, while effectively managing inventory and training staff to achieve optimal performance.

Overview

14
14
years of professional experience

Work History

Sandwich Artist

Subway
11.2023 - Current
  • Greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork
  • Exceptional guest service is a major component

Professional Development

Career Break
Hicksville, OH
05.2023 - 11.2023
  • Delivered engaging online teaching sessions to promote active participation and enhance student learning.
  • Demonstrated self-motivation and a strong work ethic to consistently meet deadlines and achieve goals.
  • Implemented assessment techniques to evaluate student progress and provide constructive feedback.
  • Contributed to curriculum development through innovative instructional materials and activity design.
  • Applied instructional design principles to create interactive, learner-centered online courses.

Sandwich Artist

Subway
08.2021 - 05.2023
  • Greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork
  • Exceptional guest service is a major component of this position

Field Service Tech

Insight Global
Toledo, OH
04.2021 - 08.2021
  • Delivered technical support for computer-related issues, enhancing user satisfaction.
  • Migrated networks to new servers, ensuring minimal downtime.
  • Replaced computers, servers, and hardware to improve operational efficiency.
  • Wiped hard drives to securely eliminate personal data.
  • Collaborated with teams on the installation of new software and Wyse machines.
  • Configured network printers to streamline printing processes.
  • Served as a contractor for SmartSource Inc., Peak Systems, S&R Resources, Insight Global, and Elwood Staffing..

PC / Technician

TEKsystems, Inc.
Fort Wayne, IN
03.2021 - 03.2021
  • Executed site migrations to complete the transition from Johnson Controls.
  • Migrated all PCs and replaced network cards efficiently.
  • Ran scripts to configure systems for optimal functionality.
  • Assisted users with rebooting, logging in, and system readiness.

Sr. Android Application Developer

Rave Business Systems LLC
Philadelphia, PA
09.2019 - 12.2020
  • Company Overview: Rave Business Systems is an integrated consulting team of designers, developers, and engineers that builds fresh experiences people love
  • Powered by our design-led innovation process we deliver end-of-the-end experiences to help businesses grow
  • From creative brands apps and systems, we work with you from strategy to execution to create what's next
  • Rave Business Systems is an integrated consulting team of designers, developers, and engineers that builds fresh experiences people love
  • Powered by our design-led innovation process we deliver end-of-the-end experiences to help businesses grow

Sr. Android Application Developer – Contractor through Rave Business Systems LLC

Toyota Motors
Plano, TX
03.2020 - 06.2020
  • Toyota App lets users Get real-time vehicle health information, enjoy remote services, and more!
  • Remotely start/stop your engine, lock/unlock your doors, find your parked vehicle, customize alerts for guest drivers and get instant notifications when they exceed your settings, check vehicle maintenance alerts and health reports to keep your Toyota in top condition, view your driving performance and recent trips
  • Implement security settings where the user can choose a timer, While the user keeps the app background for a specific amount of time, the app will see if there is any time set for time out
  • If it is set, the app will take the user to an authentication lock screen where the user will need to use his fingerprint for biometric authentication to unlock the app and resume using it
  • Saving the same PDF file for the user’s manual in phone storage only once to save storage space and opening PDF files using file viewer
  • Created a simple UI for an Account settings screen
  • Created service history report with UIs screens and sent data to the server using POST API
  • Implementing MVVM pattern, RxJava, and working with dependency injection framework Dagger2 to create reusable interchangeable modules in the application
  • Coordinating with the Architecture group on new designs and foundational/infrastructural application changes
  • Using Java to develop new features in the application
  • Using Kotlin to develop new features in the application
  • Responsible for consuming the Web services using Retrofit, getting JSON responses, and parsing them to get the required information
  • Collaborating with the team to define, design, and ship new features
  • Analyzing user stories and participating in sprint planning, scrums, demos, and retrospectives
  • Identifying and correcting bottlenecks and fixing bugs
  • Implemented REST services using Retrofit and GSON over okHttp services to counteract latency and network issues
  • Authenticated to third-party services using OAuth2.0
  • Working closely with the Localization team to support applications in about 45 languages with RTL support
  • Working on making the application accessible for visually impaired users with the help of Talk Back
  • Worked on multimedia development such as live video streaming using AV player library for ADT video feature
  • Worked on implementing the barcode scanner
  • Extensively use GIT version control and Stash Repository like GitHub and GitLab
  • Diagnosing and troubleshooting problems and providing support, as necessary
  • Communicating effectively and efficiently with internal and external clients/teams
  • Writing the unit test cases for various modules using Junit and Mockito frameworks
  • Bug tracking and issue resolution Documentation (logged in ATLASSIN – JIRA Agile, CONFLUENCE) for support turnover weekly
  • Understanding dependencies and how individual contributions impact the larger vision picture
  • Using the Lint tool to test code redundancy, usability, security, and performance
  • Participating in project-related sessions such as code reviews and project status meetings
  • Providing On-call support

Data Entry Contractor

AppleOne Inc.
Tampa, FL
04.2015 - 12.2015
  • Company Overview: Staffing Agency
  • Data Entry for the Allegiant Air Maintenance Department
  • After the employees worked on the maintenance order corrections, I would take the FFA books from them and type word by word what they wrote into the FFA books and type into Allegiant Air's System Database
  • Staffing Agency

Field Service Tech

Insight Global
Toledo, OH
09.2013 - 03.2015
  • Delivered technical support for computer issues, ensuring prompt resolution for users.
  • Executed network migration to new servers, enhancing system performance.
  • Replaced computers, servers, and hardware to improve operational efficiency.
  • Wiped hard drives to secure personal data removal before disposal.
  • Configured network printers for seamless connectivity across departments.
  • Collaborated with teams on software installations and Wyse machine setup.
  • Served as a contractor for SmartSource Inc., Peak Systems, S&R Resources, Insight Global, and Elwood Staffing.

IT Manager

Slattery Builders LLC
07.2011 - 09.2013
  • Designed the Network and Phone System
  • Purchased the Computer, Server, and Routers
  • Pulling the wiring for the Computers and Phones
  • Setting up the Network and Phone systems, Network Printers
  • Training on the software, QuickBooks
  • Developed computer information resources, providing data security and control, strategic computing, and disaster recovery
  • Cleaning up the files for each computer for malware, temp files, virus
  • Provided users with technical support for computer problems
  • Managed backup, security, and user help systems

Education

Bachelor - Business Information Systems

Indiana Wesleyan University
Fort Wayne, IN
08.2006

Associates - Computer Programming

IVY Tech Community College
Fort Wayne, IN
08.1995

Computer / Accounting Certification -

Four County Joint Vocational School
Archbold, OH
06.1991

General Studies, Diploma -

Hicksville High School
Hicksville, OH
06.1991

Skills

  • Food preparation and safety
  • Customer service and transactions
  • Cash handling and drawer management
  • Inventory management and organization
  • Team collaboration and coordination
  • Time management and multitasking
  • Problem-solving and analytical thinking
  • Effective communication and interpersonal skills
  • Attention to detail and cleanliness
  • Complaint resolution and customer satisfaction
  • Staff training and motivation
  • Equipment operation and maintenance
  • Food storage and sanitation practices
  • Recipe adjustments and food presentation

Languages

English
Native/ Bilingual

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsHealthcare benefits

Software

Windows OS

Microsoft Office

Microsoft 365

Interests

Theater - Live

Travel USA

Family

Timeline

Sandwich Artist

Subway
11.2023 - Current

Professional Development

Career Break
05.2023 - 11.2023

Sandwich Artist

Subway
08.2021 - 05.2023

Field Service Tech

Insight Global
04.2021 - 08.2021

PC / Technician

TEKsystems, Inc.
03.2021 - 03.2021

Sr. Android Application Developer – Contractor through Rave Business Systems LLC

Toyota Motors
03.2020 - 06.2020

Sr. Android Application Developer

Rave Business Systems LLC
09.2019 - 12.2020

Data Entry Contractor

AppleOne Inc.
04.2015 - 12.2015

Field Service Tech

Insight Global
09.2013 - 03.2015

IT Manager

Slattery Builders LLC
07.2011 - 09.2013

Bachelor - Business Information Systems

Indiana Wesleyan University

Associates - Computer Programming

IVY Tech Community College

Computer / Accounting Certification -

Four County Joint Vocational School

General Studies, Diploma -

Hicksville High School

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