SHADA HORTON
Chicago,IL
Summary
Security officer with a strong administrative and logistics background. Proven track record of meeting organizational needs through consistent and organized practices. Expertise in high-pressure environments and adaptability to new challenges, enhancing overall brand reputation.
Overview
9
9
years of professional experience
Work History
Account Manager II
Uber Freight LLC
11.2021 - 10.2025
- Managed complex scheduling across multiple stakeholders in fast-paced environments.
- Responded to customer and internal requests regarding transit updates, POD requests, and detention confirmations to maintain communication and service continuity.
- Resolved all issues efficiently to improve customer satisfaction and loyalty.
- Coordinated daily operations, enhancing workflow and operational efficiency.
Security Guard
Andy Frain Services
Hoffman Estates, Illinois
03.2017 - 01.2024
- Managed access control by checking identification and verifying credentials.
- Enforced facility rules and regulations to maintain a secure environment.
- Monitored premises to ensure safety and security for all visitors and employees.
- Searched bags manually to identify prohibited items and contraband.
Executive Assistant
McLane Company
Glenwood, USA
05.2016 - 08.2018
- Managed calendars, email correspondence, and data entry systems to support operational efficiency.
- Facilitated effective communication among leadership, staff, and external partners to ensure alignment on priorities.
- Anticipated needs and resolved issues proactively.
- Handled confidential information in compliance with privacy standards.
Education
High School Diploma -
Continental Academy
Coral Gables, FLSkills
- Policy enforcement
- Emergency response
- Confidential Information Handling
- Conflict resolution
- Perc Card
- Professional Communication & Client Relations
- Task Prioritization & Multitasking
- Microsoft Office Suite
Timeline
Account Manager II
Uber Freight LLC
11.2021 - 10.2025
Security Guard
Andy Frain Services
03.2017 - 01.2024
Executive Assistant
McLane Company
05.2016 - 08.2018
High School Diploma -
Continental Academy