Shadade Powell

• Assure that every resident is informed of daily activity or program

A. Post monthly calendar in each floor

B. Distributes copies of monthly calendar to each resident room.

C. Facilities schedules programming in accordance with monthly calendar

D. Conducts 1:1 activity as needed and assigned

E. Transports residents to and from scheduled group activities.

• Attends in-service programs as directed
• Maintains appropriate records relating to program attendance and individual visits
• Notifies director of needed supplies
• Responsible for activity supplies. Daily equipment disinfect/cleaning and reporting broken/damaged items.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

• Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
• Streamlined appointment scheduling, resulting in improved time management for sales staff.
• Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
• Confirmed appointments, communicated with clients, and updated client records.
• Collected payments, processed transactions and updated relevant records.
• Routed incoming mail and messages to relevant personnel without delay.

• Performed cash, card, and check transactions to complete customer purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.