Shadaesha Brooks
Baltimore,MD
Summary
Professional with significant expertise in team leadership and operational management. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acting Senior Communications Specialist
The Johns Hopkins Hospital
10.2022 - Current
- Led a team of 3-4 communications professionals.
- Conducted training sessions on effective communication techniques for employees at all levels of the organization.
- Trained employees on effective public speaking techniques for presentations at conferences or events.
- Communicate with different departments via phone and dispatch officers to problem solve.
- Trained in Administration.
Security Officer (Patrol)
The Johns Hopkins Hospital
10.2020 - 10.2022
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Enforced company policies regarding trespassing, loitering, theft prevention, etc
Security Officer
Securitas
01.2020 - 09.2020
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Authorized entrance papers and granted or denied entrance to building
- Monitored and authorized entrance and departure of Hundreds of employees and visitors daily
- Reported suspicious activities and persons to law enforcement
- Conducted hourly patrols of key areas to spot and control security concerns
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Secured personal and company goods against robbery, vandalism and illegal entry
- Secured many doors in office and main building
- Contacted law enforcement in case of unauthorized persons, documents and materials
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
Head Pastry Chef
Ida Bs Table
06.2018 - 08.2019
- Maintained well-organized mise en place to keep work efficient and consistent
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions
- Mentored more than 3 kitchen staff at all levels to prepare each for demanding roles
- Produced revolutionary dessert menu offerings to put establishments on local, regional and national map
- Supervised and enhanced work of 2 -person team producing more than 100 plates per day
- Cycled menus to keep offerings fresh and interesting for customers
- Personalized creations for holidays, weddings, graduations and personal events
- Created unique daily specials to drive business growth
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Prepared meals from scratch using authentic, popular recipes to generate repeat business
Patient Transport Assistant
COSTUMER CARE
06.2013 - 08.2013
- Warmly greeted patients and visitors and made each feel welcome
- Provided physical support to patients through diverse types of mobility assistance
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maintained excellent attendance record, consistently arriving to work on time
Education
Some College - Biology
Coppin State University
Baltimore, MD12.2018
High School Diploma - Biomedical Sciences
Vivien T Thomas Medical Arts Academy
Baltimore, MD06.2017
Skills
- Microsoft
- Excel
- OneNote
- CCTV Cameras
- Costumer ser
- CPR Certified
- Dispatch
- Supervision
- Administration
- Data entry
- Professionalism
- Weapons Detection
Personal Information
- Authorized To Work: US for any employer
Certification
- MD Driver's License
- Security Guard Card
- VMS Systems
- CPR
- Weapons Detection
Languages
English
Native or Bilingual
Timeline
Acting Senior Communications Specialist
The Johns Hopkins Hospital
10.2022 - Current
Security Officer (Patrol)
The Johns Hopkins Hospital
10.2020 - 10.2022
Security Officer
Securitas
01.2020 - 09.2020
Head Pastry Chef
Ida Bs Table
06.2018 - 08.2019
Patient Transport Assistant
COSTUMER CARE
06.2013 - 08.2013
High School Diploma - Biomedical Sciences
Vivien T Thomas Medical Arts Academy
- MD Driver's License
- Security Guard Card
- VMS Systems
- CPR
- Weapons Detection
Some College - Biology
Coppin State University
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