Shadai Lloyd
Atlanta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Background in the medical, retail, restaurant, entertainment industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Hostess
Twins Smoker BBQ
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
Saatva
03.2017 - 12.2021
- Assisted approximately 30-60 customers each day with product or service questions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained 5 star customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Digital Marketing Apprentice
Saatva
07.2018 - 08.2019
- Analyzed various engagement rates by using Phlanx to select suitable Affiliate's to promote brand image.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Gathered feedback/reported to measure and report performance of all affiliate partnerships.
- Built network of social media influencers, including celebrities, bloggers, and companies to increase brand exposure.
Education
Bachelor of Arts - Communications
CUNY Bernard M Baruch College
New York, NY05.2016
Skills
- Check Payment Processing
- Stocking and Replenishing
- Cash Handling
- Customer Engagement Strategies
- Google Analytics
- Digital Communications
- Online Engagement
- Customer Service and Assistance
- Administrative Support
- Complex Problem-Solving
- Microsoft Office
- Research and Analysis
- SQL Expertise
- Performance Analytics
- Affiliate Marketing
- Search Engine Optimization Expertise
- Administrative Duties
- Online Marketing and Advertising
- Time Management
- Teamwork and Collaboration
- Facebook, Instagram, LinkedIn
- Influencer Collaboration
- Social Media Trend Analysis
- Verbal and Written Communication
- Critical Thinking
- Research
- Sales
Certification
- Digital Marketing Certification, Noble Desktop - 2020
Timeline
Server/Hostess
Twins Smoker BBQ
03.2023 - Current
Digital Marketing Apprentice
Saatva
07.2018 - 08.2019
Customer Service Representative
Saatva
03.2017 - 12.2021
Bachelor of Arts - Communications
CUNY Bernard M Baruch College
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