Shadajiah Brown Smith
Detail-oriented Receptionist with extensive experience in administrative support and customer relations. Effectively communicates and collaborates with team members while maintaining professionalism under pressure. Committed to enhancing client satisfaction and operational efficiency in fast-paced environments through continuous learning and adaptive skills.
Work History
Account Receviable
5 Months- Handled billing inquiries and payment processing, ensuring accuracy in financial transactions for customers.
- Managed accounts receivable processes for a high-volume billing and insurance environment, ensuring accurate and timely invoicing.
- Maintained organized paperwork stacks and documentation to support audit readiness and compliance standards.
- Delivered exceptional customer service by efficiently managing payments over the phone, ensuring accuracy and compliance with accounts receivable policies
- Met customer service goals and exceeded customer expectations.
Cashier
7 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided prompt and courteous service, enhancing customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas.
- Restocked supplies to support inventory management.
- Handled cash and credit transactions with accuracy and attention to detail.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Social And Human Services: Social Services
- Dean's List - Fall and Spring 2025 &2026
Associate of Science - Social And Human Services: Addiction And Recovery
- Dean's List [Fall and Spring 2025,2026]
Associate of Science - Criminal Justice
- Honor Roll [Fall And Spring]
- Awarded [Pitt's recipient of a State Academic Excellence Award from NCCCS]
- Dean's List [Fall and Spring of 2023 and 2024]
Skills
Pitt's recipient of a State Academic Excellence Award from NCCCS
A Criminal Justice Technology student at Pitt Community College (PCC), I was honored in March 2024 as the college’s recipient of the State Academic Excellence Award from the North Carolina Community College System (NCCCS) Pitt Community College. This award is the highest academic honor bestowed by NCCCS on students at all 58 community colleges in the state, recognizing exceptional scholarship and leadership.