Shadan Crombie
Anchorage,AK
Summary
Results-driven Direct Support Professional focused on client care and crisis intervention. Skilled in monitoring activity levels and collaborating with healthcare providers to ensure comprehensive support for clients’ needs.
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
North Bridge
Anchorage, Alaska
02.2025 - 02.2026
- Supported clients in adjusting to new lifestyles during periods of incapacitation or recuperation, enhancing their overall well-being.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Secured engaging entertainment options for clients, promoting active participation in enjoyable daily activities.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients.
- Assisted clients with maintaining good personal hygiene.
- Documented and communicated client progress based on observations and conversations, ensuring tailored and effective care.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Used approved crisis intervention techniques in emergency situations.
Assistant Manager
Wingstop Restaurant
Wasilla, Alaska
07.2022 - 07.2024
- Assisted in managing daily restaurant operations and staff scheduling.
- Monitored inventory levels and coordinated supply orders for kitchen needs.
- Ensured compliance with health and safety regulations during food preparation.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Oversaw cash handling processes and maintained accurate financial records.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Walmart Associate
Walmart
Wasilla, ND
10.2023 - 03.2024
Sandwich Artist
Subway
Wasilla, Alaska
06.2021 - 07.2022
Education
Houston High School
Big Lake, AKSkills
- Client assessment
- Individualized service planning
- Crisis intervention
- Activity monitoring
- Record management
- Client supervision
- Client advocacy
- Customer relationship management
- Patient education
- Positive reinforcement
- HIPAA compliance
- Relationship building
Timeline
Direct Support Professional
North Bridge
02.2025 - 02.2026
Walmart Associate
Walmart
10.2023 - 03.2024
Assistant Manager
Wingstop Restaurant
07.2022 - 07.2024
Sandwich Artist
Subway
06.2021 - 07.2022
Houston High School