SHADARA JONES
CONROE,TX
Summary
Hardworking Bartender/Server with experience in casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HVAC Service Coordinator
Air Bon Commercial
07.2020 - Current
- Schedule and create work orders for service calls.
- Communicate with technicians to maintain a seamless workflow and assure that they have all parts & equipment for jobs
- Communicate with clients to provide service updates and resolution.
- Manage scheduling and dispatch of service technicians, ensuring timely onsite support for clients.
Bartender Assistant
Certified Bar & Grill
05.2023 - 12.2023
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- Learned how to make wide variety of mixed drinks.
Customer Care Representative
PFSweb
12.2017 - 10.2018
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving order issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling orders
- Assisted customers in navigating company website and placing online orders
Bartender/Restaurant Server
Alamo Drafthouse
02.2016 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served food and beverages promptly with focused attention to customer needs.
Crew Team Member
Taco Cabana
11.2014 - 01.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Texans Can Academy
Dallas, TX05.2006
Skills
- Customer Service
- Strong multitasking
- Highly reliable
- Teamwork and Professionalism
- Food and Beverage Service
- Drink Preparation
- Honest and Dependable
- Classic cocktails
- Payment Processing
- Fast Learner
Certification
- TABC License
- Texas Food Handlers License
- Texas School of Bartenders
Timeline
Bartender Assistant
Certified Bar & Grill
05.2023 - 12.2023
HVAC Service Coordinator
Air Bon Commercial
07.2020 - Current
Customer Care Representative
PFSweb
12.2017 - 10.2018
Bartender/Restaurant Server
Alamo Drafthouse
02.2016 - 06.2017
Crew Team Member
Taco Cabana
11.2014 - 01.2016
High School Diploma -
Texans Can Academy
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