ShaDarrius M. Scott
Jacksonville,FL
Summary
Results-driven professional with extensive experience in customer service, retail management, and healthcare support.
Proven ability to lead teams, resolve customer issues, and improve operational efficiency. Skilled in inventory management, sales analysis, and financial oversight.
Adept at using CRM software and POS systems. Experienced in providing compassionate health aid. Known for effective communication, team collaboration, and proactive problem-solving. Seeking to leverage diverse skills to drive success and deliver exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In Home Health Aide
1st Call Home Healthcare
09.2023 - 07.2024
- Assisted residents with mental and physical disabilities
- Developed and implemented individualized care plans
- Conducted routine documentation and maintained accurate records
- Provided personal care, including bathing, grooming, and toileting.
Lead Medical Technician
Care Cardinal
02.2022 - 09.2023
- Tracked daily activities and monitored resident behaviors
- Supervised and trained medication technicians and caregivers
- Conducted physical observations and detailed documentation of resident health
- Ensured proper administration of medications.
Med Tech / Caregiver
Rivertown Ridge
08.2020 - 02.2022
- Ordered and managed pharmacy medication supplies for residents
- Administered medications, including pills, creams, and injections, using EMAR
- Maintained accurate medication administration records.
Customer Service Representative
Family Dollar
02.2018 - 08.2020
- Assisted customers in locating products, answering questions, and promoting current sales.
- Operated cash registers, processed transactions accurately, and handled various payment methods.
- Restocked shelves and maintained product displays to ensure a well-organized store.
- Addressed and resolved customer complaints professionally, processed returns and refunds.
- Maintained cleanliness and organization in all areas of the store.
- Collaborated with team members to ensure efficient store operations and high customer satisfaction.
- Assisted in setting up promotional displays and sales events.
- Informed customers about product features, benefits, and current discounts.
- Monitored for suspicious activity and reported incidents to management.
- Trained new employees on store policies and provided ongoing support to team members.
Assistant Manager of Customer Service
Target
01.2016 - 02.2018
- Supervised and coached a team of 20+ employees, ensuring high performance and adherence to standards.
- Resolved customer complaints, maintaining high satisfaction levels.
- Analyzed sales data and assisted in executing merchandising strategies.
- Managed inventory control, ensuring accurate pricing and product availability.
- Developed and implemented store policies and procedures.
Maintained store cleanliness, organization, and safety standards. - Assisted in budget preparation and controlled expenses to meet targets.
- Recruited, trained, and onboarded new employees, providing ongoing development.
- Conducted performance evaluations and implemented improvement plans.
- Enhanced customer engagement and promoted store events.
Shipping & Receiving Clerk
Meijers Warehouse
11.2013 - 01.2016
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Education
Associate of Applied Science - Philosophy
Eastern Michigan University
Ypsilanti, MI05.2020
High School Diploma -
Baldwin Senior High School
Baldwin, MI05.2016
Skills
- Team Leadership, Employee Training and Development, Performance Management
- Customer Service: Customer Complaint Resolution, Customer Engagement, High Customer Satisfaction Maintenance
- Sales Analysis, Merchandising Strategies, Promotional Planning
- Inventory and Cash Management: Inventory Control, Cash Handling, Loss Prevention
- Store Policy Development,
- Store Cleanliness and Organization, Safety Standards Maintenance
- Financial Management: Budget Preparation, Expense Control, Financial Reporting
- CRM Software
- Utilization, Point of Sale (POS) Systems
- Communication and Collaboration: Team Collaboration, Effective Communication, Feedback and Improvement
Leadership and Supervision:
Sales and Merchandising:
Operational Excellence:
Technical Skills:
Certification
- Certified Medication Technician (August 2022 to Present)
- Certified Medication Aide
Skills
Medication administration, Vital signs monitoring, Care plans development and implementation, Senior, memory, and dementia care, Personal care (bathing, grooming, toileting), Use of EMR systems and Hoyer lift operation, Customer service and problem-solving, Supervising and leadership, Cash handling and register management, Retail management, Time management, Communication skills, Office and clerical experience, Insurance verification, Typing
Personal Information
Title: Medical Technician, Customer Service Representative
References
Available upon request.
Timeline
In Home Health Aide
1st Call Home Healthcare
09.2023 - 07.2024
Lead Medical Technician
Care Cardinal
02.2022 - 09.2023
Med Tech / Caregiver
Rivertown Ridge
08.2020 - 02.2022
Customer Service Representative
Family Dollar
02.2018 - 08.2020
Assistant Manager of Customer Service
Target
01.2016 - 02.2018
Shipping & Receiving Clerk
Meijers Warehouse
11.2013 - 01.2016
Associate of Applied Science - Philosophy
Eastern Michigan University
High School Diploma -
Baldwin Senior High School
- Certified Medication Technician (August 2022 to Present)
- Certified Medication Aide
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