Shadava Shepherd
Thomaston,GA
Summary
Experienced cashier with excellent communication and customer service skills. Action-oriented with strong ability to communicate effectively with my co-workers, shift leaders, and managers. Along with being an accomplished cashier, I am also an experienced stocker. I am very familiar with lifting up a good bit of weight, unloading packages, and placing everything where it needs to be. Overall, my strength is interacting with people especially in terms of servicing them!
Overview
8
8
years of professional experience
Work History
Auditor, Trainer, Picker
Dollar General Distribution Center
Jackson, Georgia
01.2023 - 05.2024
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Prepared detailed audit workpapers for review by senior auditors.
- Interacted regularly with coworkers to discuss audit progress, findings, and recommendations.
- Worked closely with management to discuss external audit results and action plans.
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Inspected product quality prior to packing and shipping out orders.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Worked efficiently to meet daily picking quotas.
- Followed quality control procedures to minimize errors.
- Provided feedback on employee performance and suggested areas of improvement.
- Identified individual learning needs based on skill gaps or changes in job roles.
- Monitored progress of trainees to ensure that goals were met in a timely manner.
- Collaborated with management team to create customized training plans for new hires.
- Encouraged open dialogue among participants by creating a positive learning environment.
- Coached trainees on how to apply new skills and knowledge in their work setting.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Cashier/Customer Service Representative
Shell Gas Station
Thomaston
08.2021 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cell Phone Sales Representative
MarketSource
Thomaston , GA
03.2020 - 08.2021
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended merchandise to customers based on needs and preferences.
Direct Support Professional
Mentor Network
Barnesville, GA
09.2019 - 03.2020
- Administered necessary medications as directed by care plan.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and other related errands.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Documented current patient information to update supervisors, including vital signs, behaviors and eating habits.
- Monitored client's well-being, safety and comfort under direction of physician.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Documented client progress in charts and logbooks.
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Checked mail, shopped for groceries and handled bill payments.
Piece Sorter / Packer
PVH
McDonough, GA
01.2019 - 09.2019
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines
- Documented product transfers and shipments using company software to keep records current and accurate
- Marked and labeled containers with accurate shipping information to prevent delays
- Assembled and prepared cartons, crates and containers to protect materials during shipment
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
Deli Associate , Customer Service
Ingles Markets
Thomaston, GA
03.2018 - 01.2019
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Kept all utensils, dishes and glasses clean and ready for customer use
- Removed trash and dropped food items regularly to keep workspaces neat and clean
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
- Created aesthetically pleasing food arrangements for special orders and party trays
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
Cashier, Sales Associate/Customer Service
Dollar General
Thomaston, GA
02.2018 - 01.2019
- Oversaw various store projects from conceptualization to completion
- Scrubbed and cleaned bathroom fixtures and partitions on nightly basis to remove mildew, dirt and mold
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Worked as team member to provide highest level of service to customers
- Consistently put customers first by handling needs with sense of urgency and compassion
- Marked clearance products with updated price tags
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
Cashier ( server , customer service, stocker)
Burger King
Thomaston, GA
08.2016 - 03.2018
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas, and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and efficiently resolve food or service issues.
- Recorded customer orders and repeated them back in a transparent, understandable manner.
- Promptly reported complaints to a member of the management team.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served fresh, hot food with a smile promptly.
- Communicated clearly and positively with co-workers and management.
- Resolved guest complaints promptly and professionally.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared and served beverages such as coffee, tea, and fountain drinks.
- Correctly portioned and packaged take-out foods for customers.
Education
High School Diploma - undefined
ShadavaUpson-Lee High School
2017
Skills
- Neat, clean and professional appearance
- ServeSafe certified
- Comfortable standing for long time periods
- Cash handling
- Distinguished customer service skills
- Extremely exceptional picking/packing skills
- I am a highly retentive learner Usually after just 1-2 days of trying a new task or agenda, I no longer need much assistance or reprimanding
- I excel in guaranteeing customer satisfaction
- Reliable team worker
- I usually take charge when it comes to project management If there is a certain goal that needs to be reached in a specific time period, I'm usually on top of it
- Excellent multi-tasker
- Cleaning and sanitizing
- Flexible schedule
Affiliations
- Former National Junior & Senior Beta Club member
- Former A Honor Roll Student
- Biology Club Member
Timeline
Auditor, Trainer, Picker
Dollar General Distribution Center
01.2023 - 05.2024
Cashier/Customer Service Representative
Shell Gas Station
08.2021 - 11.2022
Cell Phone Sales Representative
MarketSource
03.2020 - 08.2021
Direct Support Professional
Mentor Network
09.2019 - 03.2020
Piece Sorter / Packer
PVH
01.2019 - 09.2019
Deli Associate , Customer Service
Ingles Markets
03.2018 - 01.2019
Cashier, Sales Associate/Customer Service
Dollar General
02.2018 - 01.2019
Cashier ( server , customer service, stocker)
Burger King
08.2016 - 03.2018
High School Diploma - undefined
ShadavaUpson-Lee High School