Summary
Overview
Work History
Education
Timeline
Generic

Shadazea Singleton

The Bronx,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Off-Site Patient Generalist

MED, URGENT CARE
01.2023 - Current
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Supported patient admissions, discharges, and transfers to promote team productivity.

Hotel Front Desk Attendant

Emerline Hotel
01.2023 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Front Desk Agent

Holiday Inn Express
11.2022 - 06.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new staff members in customer service techniques and hotel operations.

Direct Support Professional

United Staffing Solutions
01.2022 - 10.2022
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Direct Support Professional

Soloh Direct Care
02.2022 - 07.2022
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Scheduled daily and weekly care hours for client caseload.

Community Habilitation Specialist

Creative Lifestyles
09.2020 - 06.2022
  • Provide “hands-on” assistance and training to persons with developmental disabilities who are residing with their relatives at home.
  • Plan and implement social and recreational outings, such as trips and utilization of community resources.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Office Administrator

ProMed Solutions, City
01.2018 - 09.2018
  • Performance-driven leader providing high-level administrative and operational support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

High School Diploma -

Bassick Highschool
Bridgeport, CT

Timeline

Off-Site Patient Generalist

MED, URGENT CARE
01.2023 - Current

Hotel Front Desk Attendant

Emerline Hotel
01.2023 - 06.2023

Front Desk Agent

Holiday Inn Express
11.2022 - 06.2023

Direct Support Professional

Soloh Direct Care
02.2022 - 07.2022

Direct Support Professional

United Staffing Solutions
01.2022 - 10.2022

Community Habilitation Specialist

Creative Lifestyles
09.2020 - 06.2022

Office Administrator

ProMed Solutions, City
01.2018 - 09.2018

High School Diploma -

Bassick Highschool

Similar Profiles

CREATE PROFILE
Shadazea Singleton