Shadela Morgan
Pompano Beach
Summary
To obtain a position that will allow me the opportunity to build a solid career, in which I can best utilize my skills while expanding my knowledge to include other valuable skills.
Experienced with route management and mail distribution, ensuring efficient and timely deliveries. Uses effective communication to provide outstanding customer service and resolve issues promptly. Track record of maintaining accurate records and adapting to dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
Weston, FL
08.2025 - Current
- Delivered mail to designated routes efficiently, ensuring timely and accurate service.
- Operated postal vehicles while adhering to safety regulations and traffic laws.
- Managed customer inquiries and resolved issues related to mail delivery promptly.
- Assisted in sorting and organizing mail for optimal routing and delivery efficiency.
Beauty Sales Associate
Self Emolyed ILash Galore Beauty & CO LLC
Pompano Beach, FL
03.2022 - Current
- Developed customized beauty solutions based on client needs and preferences.
- Managed inventory of beauty products to ensure availability and minimize waste.
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Conducted product demonstrations to educate clients on application techniques and benefits.
- Built strong relationships with clients through follow-up communications and personalized service experiences.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
- Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
Team Lead
Walmart
Pompano Beach, FL
12.2005 - 07.2025
- Inventory Prep
- Multitasking
- Stocking Shelves
- Day-to-day activities
- Oversee staff and implement strategies to increase productivity.
- Followed all safety protocols and company processes and procedures.
- Coached, trained and mentored new team members and manager trainees.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursing revenue generation opportunities.
- Handled day shift overstock, restocking and inventory control.
- Greeted and assisted all customers daily in high-traffic retailer.
Medical Receptionist
GetMed Urgent Care
Tamarac, FL
01.2018 - 01.2019
- Managed patient check-in and check-out processes, ensuring efficient workflow and positive experience.
- Scheduled appointments and coordinated with healthcare providers to optimize clinic operations.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data management.
- Assisted patients with billing inquiries and insurance verification, enhancing overall satisfaction and support.
Education
GED - General Studies
Technical College Systems of Georgia
Georgia06.2025
Skills
- Ability to work independently and as part of a team
- Excellent communication skills, both verbal and written
- Supply and Inventory Management
- Team Leadership
- Training and Mentoring
- Supervision and Training
- Goal Setting
- Departmental Activities
- 20 years Customer Service
Certification
- Nationally Certified Food Safety Manager (03/2025-03/2030)
- CNA Certification 07/2025
- Phlebotomy Certification 07/2025
- BLS (CPR & AED) 07/2025-07/2027 AHA
- BBP/ Specimen Handling Certification
Timeline
City Carrier Assistant
USPS
08.2025 - Current
Beauty Sales Associate
Self Emolyed ILash Galore Beauty & CO LLC
03.2022 - Current
Medical Receptionist
GetMed Urgent Care
01.2018 - 01.2019
Team Lead
Walmart
12.2005 - 07.2025
GED - General Studies
Technical College Systems of Georgia