Shadeli Rosario
Philadelphia,PA
Summary
Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Excelsia Injury Care
King of Prussia, PA
03.2024 - Current
- Coordinated patient intake workflows, ensuring complete demographic and injury information before appointments.
- Verified insurance benefits and authorization requirements to support timely treatment scheduling.
- Collected and reviewed referrals, medical records, and intake forms for accuracy and completeness.
- Communicated appointment details, paperwork requirements, and next steps to patients and provider teams.
- Completed intake assessment forms and filed clients' charts.
Supervisor
Nestle Health Science
Hazleton, PA
07.2023 - 02.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Medical Receptionist
Freeland Medical Center
Freeland, PA
09.2022 - 01.2023
- Was in charge of patient scheduling, check-in, check-out, and billing payments
- Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis
- Responded to insurance company correspondence to confirm the patient's coverage
- Double-checked patient data such as insurance, demographics, and medical history to keep information current
- Used desktop calendar software to schedule appointments for doctor visits and procedures
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Set up appointments for physician visits and procedures using calendar software
- Took patient messages and relayed them to the appropriate personnel
- Was in charge of office logistics, which included scheduling appointments, keeping files, and collecting payments
- Was in charge of processing patient payments as well as scanning identification and insurance cards
- Followed strict HIPAA guidelines at all times to protect patient privacy.
Telehealth Specialist
Vision Works
Philadelphia, PA
09.2021 - 07.2022
- The TS personally takes the patient through their entire Visionworks experience ensuring their eye exam and eyewear needs are met in a simple, human and bold way
- Assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
- Maintain complete and accurate patient records before conducing preliminary testing
- Introduce patient to OD and provide OD with important patient information
- Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
- Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
Returns Processor
American Eagle Distribution Center
Hazleton, PA
07.2019 - 08.2021
- Responsible for ensuring that the product to be packed remains clean
- Keeps assigned machines and area clean and safe
- Perform basic preventative maintenance on packaging machines, to include cleaning and changing knives/blades, pull-belts, tape machines, and rollers
- Clean and sanitize lines during changeovers from one product to another
- Responsible for inspection of conveyors and scales prior to line start-up and changeovers
- Will be required to clean using chemicals and protective gear
- May perform other duties as required
- Overtime may be required.
Education
High School Diploma -
Hazleton Area High School
Hazleton, PA06.2016
Skills
- Strong communicator
- Public speaking
- Skilled multi-tasker
- Client services
- Customer satisfaction
- Schedule coordination
- HIPAA guidelines
- Computer literate
- Oral and written communication
- MS Office
- Customer Service
- Bilingual
- Office 365
- Exel
- Word
SAP
Timeline
Intake Coordinator
Excelsia Injury Care
03.2024 - Current
Supervisor
Nestle Health Science
07.2023 - 02.2024
Medical Receptionist
Freeland Medical Center
09.2022 - 01.2023
Telehealth Specialist
Vision Works
09.2021 - 07.2022
Returns Processor
American Eagle Distribution Center
07.2019 - 08.2021
High School Diploma -
Hazleton Area High School