ISABELLA KASPER
Washougal,WA
Summary
Insightful, compassionate, and empathetic in mental health care, known for high productivity and efficient task completion. Dedicated leader and efficient problem-solver with a track record of reducing costs and enhancing organizational efficiency while resulting in patient satisfaction and treatment success. Possesses skills in behavioral analysis, cognitive therapy techniques, and psychological assessment, ensuring comprehensive support and understanding of client needs. Excel in communication, empathy, and problem-solving, crucial for facilitating positive outcomes in complex situations.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
Neeley Psychological Services
Washougal, WA
02.2024 - 01.2025
- Ensured reliable test results by maintaining up-to-date knowledge of psychometric tools and best practices.
- Facilitated timely completion of assessments by managing schedules effectively and prioritizing urgent cases when necessary.
- Maintained ethical standards in psychological testing, safeguarding patient privacy and confidentiality throughout the process.
- Implemented troubleshooting, root cause analysis, and issue resolution.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines, and company policies..
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
Dental Assistant
Jeff M. Prais DDS
Murrieta, CA
04.2021 - 08.2022
- At Jeff M. Prais DDS, I cleaned and sanitized dental tools and equipment, straightened treatment rooms, restocked supplies to prepare for the next patient, and maintained health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Further, I became a dental assistant, working alongside Dr. Prais, providing chairside assistance during examinations, and improving dentist efficiency and patient satisfaction.
- Quickly learning new tasks, like hygiene skills such as polishing and periodontal charting.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support efficient office operations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed X-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions for diagnostics, opposing models, and study casts to make bleach trays, study models, and other dental prosthetics.
- Managed dental supplies inventory, reduced waste, and optimized resource allocation.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills, and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records, and updating files regularly.
Education
Master of Arts - Counseling Psychology
William Jessup University
Portland, OR12.2027
Bachelors - Psychology
American Public University
Charleston, WV12.2023
Associates - Psychology
Mt. San Jacinto College
San Jacinto, CA12.2021
Skills
- Adaptable
- Ambitious
- Positive Perspectives
- Calm in stressful situations
- Eager to learn
- Process Implementation
- Good communicator
- Critical thinking
- Problem-solving
- Joyful leadership capabilities
- Scheduling management
- Behavioral observation
- Test scoring
Accomplishments
- Interview With an LMHC, Camas, WA. My senior project for my B.A in Psychology was to interview a professional with the job I wanted. I interviewed a local LMHC who specializes in Eye Movement Desensitization and Reprocessing therapy.
- Radiation Safety Certificate, Dental Pros in Murrieta, CA. Provided me with skills to safely take FMX and Bitewing x-rays on any age patient while adhering to tradition safety protocols.
Timeline
Intake Coordinator
Neeley Psychological Services
02.2024 - 01.2025
Dental Assistant
Jeff M. Prais DDS
04.2021 - 08.2022
Master of Arts - Counseling Psychology
William Jessup University
Bachelors - Psychology
American Public University
Associates - Psychology
Mt. San Jacinto College
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