Shadene Williams

• Provided compassionate care to patients, ensuring comfort and safety during daily activities.
• Assisted nursing staff with patient assessments.
• Monitored vital signs and reported changes in patient conditions to healthcare team promptly.

. Bathing, Feeding, Dressing, Oral Care, Toileting.

• Provide Geriatric care, range of motion, vital statistics collection and recording
• Ambulation assistance, care and communicate with nurses and patients, ensure and adhere to safety protocols
• Assist with daily activities.

• Provided accurate, valid and complete information by using the proper methods/tools.
• Met personal/team sales targets and call handling quotas.
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
• Followed communication procedures, guidelines and policies.
• Reviewed or made changes to customer accounts.
• Researched answers or solutions as needed.

• Maintained and provided accurate working knowledge of product information for the cafeteria.
• Organized and cleaned cafeteria during downtime; maintain a sanitized work environment at all times.
• Built and maintained internal and external customer satisfaction.
• Assisted supervisors to identify and resolve issues in the restaurant.
• Mastered point-of-service (POS) computer system for automated order taking.
• Handled currency and credit transactions quickly and accurately.
• Followed procedures for safe food preparation, assembly, and presentation.
• Assisted management with inventory control and stock ordering.
• Took initiative to find extra tasks when scheduled duties were completed.
• Identified and assessed customer’s needs to achieve satisfaction.