SHADEYAH AIKENS
Footlocker Inc.
Brooklyn,NY
6
years of professional experience
Resourceful professional with a background in customer-facing roles, skilled in resolving complex issues and fostering strong relationships with diverse clientele. Effectively navigates high-pressure situations to deliver exceptional results. Ready to apply expertise and fresh perspectives to support growth and innovation in a forward-thinking organization.
Work History
Client Support Specialist
1 Year 6 Months- Verified clients' needs are being met, providing navigation assistance for various benefits and available services
- Responded to client inquiries, facilitating resolution through targeted questioning
- Responded to client concerns and questions about credit scores and methods to improve numbers
- Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities
- Addressed client concerns about credit scores, providing guidance on improvement methods
Cashier & Sales Associate
2 Years- Operated cash register and accurately processed payments, returns, and exchanges
- Ensured cleanliness of checkout area to enhance customer experience
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Developed positive relationships with co-workers and customers to foster a supportive work environment
- Trained and mentored new team members to promote team cohesion and operational efficiency
Daycare Assistant
1 Year 5 Months- Organized mealtimes and snacks to promote healthy eating habits and social interaction among children
- Monitored and ensured safety of children during activities, fostering a secure environment for exploration
- Implement curriculum which allows children to learn about the world and explore their interests
- Supervised children under age of 3, maintaining cleanliness and proper feeding to support their health and well-being
Barista/ Cashier
1 Year 2 Months- Greeted guests and took beverage orders, providing tailored recommendations to enhance customer experience
- Answered product questions with up to date knowledge of sales and promotions
- Trained new team members on cash register operations, stock procedures, and customer service best practices to ensure smooth workflow
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Conducted daily recovery tasks to maintain clean and organized areas, supporting efficient service delivery
Intern
6 Months- Answered phone calls and managed databases to facilitate smooth workflow
- Sorted and filed documents to maintain organization in the office
- Cleaned and organized office space to enhance productivity and workflow
Retail Sales Associate
1 Year 8 Months- Assisted customers with inquiries and located merchandise to enhance shopping experience
- Engaged customers in conversation to identify needs and provide personalized recommendations
- Restocked shelves and updated signage to highlight promotions and ensure product availability
- Processed customer returns efficiently and exchanges swiftly and accurately
Education
Advance Regents Diploma
- Awards & Honors: Recipient of an Advance Regents Diploma
- Extracurricular Activity: A member of BSA (Black Student Alliance)
Skills
Customer Service
Client communication
Conflict resolution
Solution-oriented approach
Time Management
Conflict resolution
Product knowledge
EDUCATION
Recipient of an Advance Regents Diploma
Timeline
Client Support Specialist
Century Law Firm
03.2025 - CurrentRead More
Cashier & Sales Associate
Footlocker Inc.
09.2024 - CurrentRead More
Daycare Assistant
Lil Stars Daycare
10.2023 - 03.2025Read More
Barista/ Cashier
Target
08.2022 - 10.2023Read More
Intern
Washington Computer Services
02.2022 - 08.2022Read More
Retail Sales Associate
Forever 21
05.2020 - 01.2022Read More
James Madison High School
Advance Regents Diploma
Read More