Shadia Avena
Las Vegas,NV
Summary
Driven financial professional with extensive experience in banking, lending, and risk management. Adept at building strong client relationships, analyzing financial needs. Proven ability to drive revenue, ensure regulatory compliance, and deliver top-tier customer service in fast-paced environments. Bilingual and skilled in financial analysis, credit assessment.
Overview
11
11
years of professional experience
Work History
Direct Lending Loan Officer
Bank of America
06.2022 - Current
- Manage inbound client inquiries for auto loan applications, guiding customers through loan origination to closing
- Ensure compliance with CIP/KYC regulations, mitigating fraud risks through authentication tools
- Deliver high-quality customer service, resolving complex financial inquiries and providing tailored solutions
- Collaborate with internal bank partners to streamline the lending process and enhance client experience
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
In-store Branch Manager
U.S. Bank
01.2019 - 01.2021
- Led branch operations, exceeding sales targets and ensuring exceptional client service
- Advised clients on financial products, including home equity and business loans, to maximize portfolio growth
- Managed PPP loan documentation, underwriting applications, and compliance verification
- Trained and mentored junior employees on financial products and customer engagement strategies
- Led training sessions on new products or services offerings in order to keep staff informed about industry trends and up-to-date on best practices relevant to their respective roles within the branch ecosystem.
Senior Banker / Assistant Branch Manager
U.S. Bank
01.2014 - 01.2019
- Opened and managed new customer accounts, including checking, savings, credit lines, and loans
- Assessed loan applications and advised clients on financial solutions based on their needs
- Ensured adherence to regulatory policies, including the Bank Secrecy Act and Anti-Money Laundering guidelines
- Provided leadership and training to banking associates, improving overall team performance
Education
B.S. - Business Administration & Finance
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV01.2019
Health Science -
College of Southern Nevada (CSN)
Las Vegas, NV01.2011
Skills
- Financial Analysis & Credit Assessment
- Investment & Wealth Management
- Client Relationship Building
- Risk & Compliance Management
- Loan Origination & Underwriting
- Regulatory Knowledge (BSA, AML, KYC, CIP)
- Critical thinking
- Fluent bilingualism
- Problem-solving
- Call center experience
- Inbound sales
- Computer skills
Languages
Spanish
Full Professional
Timeline
Direct Lending Loan Officer
Bank of America
06.2022 - Current
In-store Branch Manager
U.S. Bank
01.2019 - 01.2021
Senior Banker / Assistant Branch Manager
U.S. Bank
01.2014 - 01.2019
B.S. - Business Administration & Finance
University of Nevada, Las Vegas (UNLV)
Health Science -
College of Southern Nevada (CSN)
Similar Profiles
Daniel NavaDaniel Nava
Lead Operations Representative at Bank of AmericaLead Operations Representative at Bank of America
Jessica CataldoJessica Cataldo
Senior Delivery Lead at Bank of AmericaSenior Delivery Lead at Bank of America
SYED AZHAR UDDINSYED AZHAR UDDIN
Fraud & Chargeback Operations Analyst at Bank of AmericaFraud & Chargeback Operations Analyst at Bank of America
Alaizsa ParkerAlaizsa Parker
Fraud Analyst at Bank of AmericaFraud Analyst at Bank of America
Moana KahanaMoana Kahana
Customer Service Advocate IV at Centene CorporationCustomer Service Advocate IV at Centene Corporation