Shadia-Lee Gordon
719 South Berthe Ave, Apt 8,FL
Summary
Customer Service Representative with an extensive experience in sales and customer service environment which includes generating new prospects, troubleshooting technical problems and guest service recovery.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Supervisor
Royal American Beach Getaways
07.2022 - Current
- My responsibilities include to check guest in and out, book reservation and provide information on property.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk Receptionist
Country Inns & Suites
08.2020 - 03.2022
- My responsibilities include to check guest in and out, book reservation and provide information on property.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Ran end-of-day computer functions and closed out reports, submitting details to Night auditor for review.
Sales Expert
Centerfield
12.2018 - 08.2020
- My responsibilities were to call customer and pitch internet and mobile packages for a sale, I also had to provide information and technical support for customers.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Maintained sound knowledge of company product suites.
Customer Service Representative
Startek
12.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Logistics And Chain Supply Management
Caribbean Maritime University
11.2019
St. Hugh's High School
01.2015
Skills
- Computer Skills
- Hotel Operations
- Payment Processing
- Teamwork and Leadership
- Front Desk Operations
- Customer Service
Timeline
Hotel Front Desk Supervisor
Royal American Beach Getaways
07.2022 - Current
Front Desk Receptionist
Country Inns & Suites
08.2020 - 03.2022
Sales Expert
Centerfield
12.2018 - 08.2020
Customer Service Representative
Startek
12.2017 - 12.2018
Bachelor of Science - Logistics And Chain Supply Management
Caribbean Maritime University
St. Hugh's High School
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