Shadia Pulido
Fontana,CA
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings analytical problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Bartender
Hillstone Restaurant Group
Newport Beach, CA
12.2023 - Current
- Trained new staff on bar operations and customer service protocols to ensure consistency.
- Maintained inventory levels and ordered supplies, optimizing stock management processes.
- Collaborated with kitchen staff to synchronize food and beverage service for efficiency.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Hillstone Restaurant Group
Newport Beach, CA
08.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu items, service techniques, and restaurant protocols to improve team performance.
- Managed multiple tables efficiently while maintaining attention to detail in orders and guest requests.
Education
Bachelor of Arts - Public History
California State University San Bernardino
San Bernardino, CA05-2027
Associate of Arts - History
Crafton Hills College
Yucaipa, CA05-2024
Skills
- Team training and development
- Customer service
- Critical thinking
- Computer proficiency
- Research
- Museum education
- Historical analysis
- Data collection
- Reliability
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Hillstone Restaurant Group
12.2023 - Current
Server
Hillstone Restaurant Group
08.2022 - Current
Bachelor of Arts - Public History
California State University San Bernardino
Associate of Arts - History
Crafton Hills College