Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shadiamond Holmes

Riverdale,GA

Summary

I have been working in the Customer Service field for about 5 years now, utilizing my communication skills and adaptability to seamlessly flow into any area of work needed. Motivated, driven, and dependable, I am a hard-working individual who is passionate about customer-facing positions, and exceptional at de-escalation and problem-solving. I have a commitment to professionalism, and overall love to be a significant contribution to team success.



Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Supervisor

Everise Inc.
09.2022 - 03.2024
  • Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
  • Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
  • Working with insurance and government programs like Medicare and Medicaid, while maintaining all HIPAA rules and regulations to ensure customer privacy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Walgreens
12.2020 - 08.2022


  • Greeted every customer with a smile, creating a welcoming environment for customers and guests.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained a cash drawer, ensuring cash and change was secured safely throughout duration of shift.
  • Counted inventory; ensuring every item was accounted for and in good condition for sales.


Stocking Clerk

Walmart
05.2019 - 10.2020
  • Checked and pulled defective or expired products from shelves.
  • Completed physical inventory counts each month.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions and provided detailed product information.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.

Education

Associate of Science - Radiology

Atlanta Technical College
Atlanta, GA
05-2027

Skills

  • Account growth
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer Relationship Management
  • Conflict Resolution
  • Professionalism
  • Time management abilities

Certification

  • Certified Medical Assistant-2024
  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification

Timeline

Account Supervisor

Everise Inc.
09.2022 - 03.2024

Customer Service Representative

Walgreens
12.2020 - 08.2022

Stocking Clerk

Walmart
05.2019 - 10.2020

Associate of Science - Radiology

Atlanta Technical College

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Shadiamond Holmes